UserVoice: Great value for the money!
Jessica Meadows Rich | TrustRadius Reviewer
November 17, 2018

UserVoice: Great value for the money!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with UserVoice

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.
  • Allows us to quickly and easily manage users' questions and provide answers and feedback.
  • Allows us to create a knowledge base, which helps us answer frequent questions more quickly. It also allowed us to create a FAQs page for our site.
  • Agents can easily be assigned to different tickets and it's clear who is responding to what ticket.
  • Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
  • Doesn't have multiple language options
  • No online/email tech support available. You have to call if you have an issue.
  • Has allowed us to more quickly answer learner questions
  • Has allowed us to more easily manage our FAQs page/front facing support information
  • Has provided us with a tool to gather daily feedback from our users
We've not used other products similar to UserVoice
For a small support team, it's an excellent price for what you get. In my research, other similar companies offer a lot more bells and whistles but for a lot more money. And we really don't need all those other features.