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UserVoice for Tracking Client Feedback
February 07, 2019

UserVoice for Tracking Client Feedback

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with UserVoice

Our Product Management team implemented UserVoice to use internally to track client feedback on our software. It was used alongside our Customer Experience team. Anytime we (Customer Experience) received feedback, we logged it in UserVoice to help the Product team decide which features were most important and to help build their roadmap. Prior to UserVoice, we didn't have a place to log these ideas and they would simply get lost or fall through the cracks.
  • User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
  • Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
  • Reporting. Tags allow to easily filter through ideas for roadmap planning.
  • I'd love to see more integrations, including one with our support system, Help Scout.
  • UserVoice has improved communication across teams and has given our customers a voice. It has added process to receiving feedback and us saved time from having to question what our clients want to see next.
Asana isn't designed for user feedback and became a daunting, running list of feedback. UserVoice was a huge improvement.
UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.