What users are saying about
27 Ratings
27 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

UserVoice

For a small support team, it's an excellent price for what you get. In my research, other similar companies offer a lot more bells and whistles but for a lot more money. And we really don't need all those other features
Jessica Meadows Rich profile photo

Pros

  • Feedback collection- UserVoice is great as a feedback collection tool. It solves the signal vs. noise problem by having users consolidate their feedback by suggesting they up-vote other's ideas rather than submitting a duplicate. This allows a product manager to figure out which ideas are the most commonly requested, without additional work.
  • User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas. Anyone who has submitted or upvoted an idea can receive emails when a product manager comments on an idea or changes it's status. It's tremendously rewarding for a consumer to see their idea voted up and then adopted by an organization.
Oren Shatken profile photo

Cons

  • Some of the functionality is a bit limited for enterprise organizations. For example, you can only have 1 system-wide knowledge base.
Oren Shatken profile photo

Likelihood to Renew

UserVoice9.7
Based on 6 answers
It's a very high quality product. The system is well designed and easy to use.
Oren Shatken profile photo

Usability

UserVoice8.0
Based on 1 answer
The day-to-day usability is good. More technical settings require a bit more effort.
Steve MacLaughlin profile photo

Support

UserVoice9.0
Based on 1 answer
Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.
Steve MacLaughlin profile photo

Implementation

UserVoice9.0
Based on 1 answer
Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.
Steve MacLaughlin profile photo

Alternatives Considered

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.
Oren Shatken profile photo

Return on Investment

  • Increased employee efficiency, mostly due to their automated ticket routing rules and integrations directly into project management software.
Oren Shatken profile photo

Pricing Details

UserVoice

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details