UserVoice

UserVoice

32 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UserVoice	Score9.5 out of 10	N/A	UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…	$15 per month

Pricing

UserVoice

No answers on this topic

Pricing Offerings
UserVoice
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	UserVoice
Considered Both Products	UserVoice Verified User Chose UserVoice Asana isn't designed for user feedback and became a daunting, running list of feedback. UserVoice was a huge improvement. Incentivized Helpful? Jessica Meadows Rich Curriculum Coordinator at GCFLearnFree.org (E-Learning, 11-50 employees) Chose UserVoice We've not used other products similar to UserVoice Incentivized Helpful? Jacie Fontenot Accounting Clerk in Finance and Accounting at Polar Technology (Chemicals, 11-50 employees) Chose UserVoice We are now using Zendesk which I do not like at all. Helpful? Oren Shatken Product Manager in Product Management at Angie's List (Information Technology and Services, 1001-5000 employees) Chose UserVoice I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Helpful? Evan Hamilton in Customer Service at ZOZI (Health, Wellness and Fitness, 11-50 employees) Chose UserVoice These other tools do plenty of things, but few as slick as UserVoice. Helpful? Daniel Kan Co-founder in Customer Service at EXEC (Internet, 11-50 employees) Chose UserVoice I have used a lot of systems including ZenDesk. UserVoice is way better. Helpful? Dejana Bajic Product Manager in Product Management at Threadflip (Internet, 11-50 employees) Chose UserVoice Zendesk, Getsatisfaction, Ideascale. Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Best Alternatives
	UserVoice
Small Businesses	Craft.io Score10 out of 10
Medium-sized Companies	ProductPlan Score9.5 out of 10
Enterprises	Roadmunk Score5 out of 10
All Alternatives	View all alternatives

User Ratings
	UserVoice
Likelihood to Recommend	10.0 (9 ratings)
Likelihood to Renew	9.7 (6 ratings)
Usability	8.0 (1 ratings)
Support Rating	9.0 (1 ratings)
Implementation Rating	9.0 (1 ratings)

User Testimonials
	UserVoice
Likelihood to Recommend	UserVoice UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback. Steve MacLaughlin Director, Internet Solutions Read full review
Pros	UserVoice User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all. Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch. Reporting. Tags allow to easily filter through ideas for roadmap planning. Incentivized Verified User Read full review
Cons	UserVoice Doesn't always catch obvious spam/we have to do a fair amount of blacklisting Doesn't have multiple language options No online/email tech support available. You have to call if you have an issue. Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
Likelihood to Renew	UserVoice I just really liked UserVoice. Jacie Fontenot Accounting Clerk Read full review
Usability	UserVoice The day-to-day usability is good. More technical settings require a bit more effort. Steve MacLaughlin Director, Internet Solutions Read full review
Support Rating	UserVoice Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products. Steve MacLaughlin Director, Internet Solutions Read full review
Implementation Rating	UserVoice Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools. Steve MacLaughlin Director, Internet Solutions Read full review
Alternatives Considered	UserVoice I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Oren Shatken Product Manager Read full review
Return on Investment	UserVoice Transparency: Now we can handle better communication of requests with customers and internal stakeholders. We can track better how many ideas are accepted and released vs rejected ones. Incentivized ariel cordiviola Product Manager Read full review
ScreenShots	UserVoice Screenshots