Likelihood to Recommend I think it's an excellent day to day solution, at a very reasonable price. It works particularly well when paired with our document automation solutions, as we can automatically create the relevant "smart tags" for each party as part of building the signing blocks in the document. This means the document (or a whole package of documents) can be uploaded into Secured Signing and it can just read the tags, meaning they are effectively ready to send
Read full review It works great for us; we deal with contractors in different parts of the world and it has been perfect for securing e-signatures from them and having a signed contract that both parties have access to. I'm not sure where it would be less appropriate—perhaps when there are significant legal risks or something of that nature, but with the types of transactions we've been dealing with, it's been perfect.
Read full review Pros Easy to add signature fields. Easy to upload documents. Secure audit history. No need for an app - can sign through a browser. Read full review e-Signatures- Businesses are all working online today. Paper contracts are becoming more and more obsolete, so you need a solution that provides online contracts. Price- SignRequest has one of the more attractive price points for businesses. Usability- Our team was able to figure out how to use SignRequest without too much hassle, although some competitors have more intuitive products. Read full review Cons We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed. Read full review I think the "prepare document" screen can be a little more user-friendly A way to keep the documents organized a bit better on the documents screen I would also love a way to keep the contacts organized--or to transfer contacts from our database to the site Read full review Likelihood to Renew Wouldn't want to go back, and no one else offers a better service and support.
Read full review Usability There is so little to it - it just works.
Read full review I have found it easy to use and self-explanatory from day one. I love how clear and easy it is to use since I am not techy!
Read full review Support Rating Usually quick and responsive - even with a newby.
Read full review Easy to understand supporting documents with a great search feature to easily find the information I need for legal purposes, API connections, how to connect Gmail or G Suite, along with the ability to send a message to them. They don't seem to have an online chat feature or a call option, but that's why it's so inexpensive. Since it's already easy to use, it takes less time to find out information.
Read full review Implementation Rating Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
Read full review Alternatives Considered I haven't looked in detail at alternatives, as Secured Signing does everything we have needed it to, at a very reasonable price point
Read full review Adobe
Acrobat left me frustrated and annoyed. I was wasting hours each week trying to upload contracts and agreements and customize them for each client. It never sent right and ended up being more frustrating for us and our clients in the end. So I tested some other tools before coming across SignRequest in a Google search. I started with their free plan which offered so much for a small business owner. As our business grew, we upgraded and haven't looked back. From day one I've never had an issue with this tool and recommend it to anyone looking for an online easy to use software to manage signing documents and contracts
Read full review Return on Investment No more printing. No more posting. Everything gets completed and returned in real time. Read full review Positive impact - able to complete onboarding process electronically rather than ask new employees to complete documents and scan them back Negative impact - have heard from several employees that the UI makes it tedious to complete documents that have a lot of fields Read full review ScreenShots