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SignRequest, now part of Box

Score9.5 out of 10

29 Reviews and Ratings

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What is SignRequest, now part of Box?

SignRequest was an e-signature platform acquired by Box in 2021. The eSignature tool is the basis for Box Sign, a feature now included in Box's core offering.

Categories & Use Cases

Media

Step 1: Upload the document that needs to be signed
Step 2: Prepare document before sending
Step 3: Your customers experience the ease of e-signing
Step 4: Signed documents are stored and shared with your customer
Step 5: Every alteration to a document is logged for legal purposes

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Reviews

What users are saying about SignRequest, now part of Box.
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Affordable Signature Platform

Incentivized
Christine Sako
Head of Internal Ops and BI at XY Labs (11-50 employees employees)

Use Cases and Deployment Scope

We have used SignRequest for use with paperwork that was necessary for part of a sales funnel we had. We needed a signature platform that integrated with Zapier's API in order to automate a complicated signature process without the need for heavy development within our team. It worked very well and we were able to automate some post-signature processes as well.

Pros

  • API Integration with Zapier
  • Multi-signature ability
  • Customization with required and optional fields.

Cons

  • User management
  • Reporting
  • Signature follow-up correspondence

Return on Investment

  • Very affordable
  • Easy to manage
  • Can handle volume at scale

Alternatives Considered

DocuSign, Adobe Acrobat Sign and Dropbox Sign

Other Software Used

Adobe Illustrator CC, Adobe Acrobat, Rebilly, Shareworks, by Morgan Stanley, Meta Business Suite

SignRequest is that rare software product that is a joy to use, and JUST WORKS.

Incentivized
Carter DurhamView profile
Chief Creative Officer and Head of Product in Product Management at Alegra Learning (11-50 employees employees)

Pros

  • I love how you can embed it in Chrome as an extension (I think that's how it works...). The process of initiating a document is near-instantaneous.
  • The user interface is intuitive and simple; it's only a few clicks to actually work through the whole process of getting a document signed and ready to send off.
  • I love that the recipient doesn't need to do anything other than possess an email address. We send them a contract and they simply receive it and follow the instructions and it's really easy for them. We work with contractors in many different countries as varied as Poland, Mexico, Nicaragua, France, Singapore, the U.K. etc. Not all of them speak English even. But the process of getting a contract signed has never been an issue in our workflow.

Cons

  • Because it's tied to Google, I've encountered some weirdness a couple of times if I happen to be signed into a browser window as a different user, etc.

Return on Investment

  • It's been a great time saver.
  • It's helped us to be compliant with our company policy to have signed agreements on file.
  • It's been easy to use and to train other users on as well.

Other Software Used

ClickUp, Amazon Web Services, GoDaddy

Every Law Firm Should Have SignRequest

Incentivized
R. Melissa MasoomView profile
Senior Associate Attorney in Legal at Hunt Law Firm, PLLC (11-50 employees employees)

Pros

  • Shows who has viewed the documents
  • Sends reminders
  • Extremely quick to figure out and use
  • Can be used on a mobile device easily

Cons

  • I think the "prepare document" screen can be a little more user-friendly
  • A way to keep the documents organized a bit better on the documents screen
  • I would also love a way to keep the contacts organized--or to transfer contacts from our database to the site

Return on Investment

  • Documents have been filed quicker.
  • Clients have been happier.
  • Our reputation as a technology-forward law firm has been boosted.

A must-try for businesses that require signatures!

Incentivized
Ben CaplanView profile
Risk Manager, and Insurance Agent in Sales at Hummel and Plum Insurance Agency Inc. (11-50 employees employees)

Pros

  • Sign and share with more than one person.
  • Add specific places for information to be entered by the customer.
  • Store documents and notify the sender when they are sent, opened, and signed.

Cons

  • I would like if there were some more features for data entry.
  • It would be nice if you could upload multiple documents to sign instead of merging them into one file before sending.
  • I don't know if there is a functionality to do this, but it would be nice to send a followup attachment after a file as signed as a confirmation, or use automatic actions after a signature is received.

Return on Investment

  • Increased speed of transactions.
  • Increased customer satisfaction for mobile signature.
  • Increased compliance for signed documents.

Alternatives Considered

Adobe Sign (formerly EchoSign)

Other Software Used

HubSpot CRM, Mailchimp, Google Voice

Happy Small Business Owner Feels Safe Because of SignRequest

Incentivized
Meredith BroughView profile
Business Owner and Coach at Sweet Slumber, LLC (1-10 employees employees)

Pros

  • Convenient uploading of documents.
  • Edit documents quickly and easily.
  • Receive a receipt of contracts via email and on the SignRequest website.
  • Send email reminders to clients.

Cons

  • I would like if it allowed me to go back in and edit the document and resend it to the client.

Return on Investment

  • I am able to take on as many clients as I want to because SignRequest has the ability to keep up with me as I grow.
  • SignRequest protects my business. This is priceless!

Other Software Used

Acuity Scheduling, Zoom, GoDaddy, Weebly

Usability

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