SignRequest is a great value for small to mid-sized businesses.
October 08, 2019

SignRequest is a great value for small to mid-sized businesses.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SignRequest

SignRequest was used in our organization to send out sales proposals for e-signature to clients. This solution was tied into our CRM system, Salesforce, so that sales representatives could produce a proposal directly from a sales opportunity. It allowed our sales representatives to have all the information needed to formulate proposals in one, easy to access place and gave all the security features that SignRequest has built into their signing process.
  • e-Signatures- Businesses are all working online today. Paper contracts are becoming more and more obsolete, so you need a solution that provides online contracts.
  • Price- SignRequest has one of the more attractive price points for businesses.
  • Usability- Our team was able to figure out how to use SignRequest without too much hassle, although some competitors have more intuitive products.
  • Salesforce Integration- Not as strong as some competitors. Pulling in custom fields, and other changes can be difficult to make.
  • Team Usage- We sometimes got team versus personal settings mixed up during use.
  • Templates- Reproducing templates can be time-consuming.
  • We ended up switching vendors after about 3 months due to CRM integration with Salesforce not meeting our needs.
  • The cost was low enough where we did not feel it would be overly expensive with a growing sales team.
  • It allowed us to quickly get set up, and get e-signed contracts out to customers.
We actually ended up switching to HelloSign after about three months. The main reason was the depth of the Salesforce integration that we needed to have. SignRequest is a really top-notch product for the market they play in. Small businesses especially will be able to use the product to gain great value in their workplace.
Most of the time, they were quick to answer, but sometimes our questions would go for a while before we were heard back from. The onboarding mostly seemed self-guided, until I ran into issues during our implementation, then they gladly scheduled a time to help me get the system working properly.

Do you think SignRequest delivers good value for the price?

Yes

Are you happy with SignRequest's feature set?

Yes

Did SignRequest live up to sales and marketing promises?

Yes

Did implementation of SignRequest go as expected?

Yes

Would you buy SignRequest again?

No

If you are just sending on-boarding or straight forward contracts, SignRequest is great. If you need to edit your templates each time you use it, or if you are integrating into a CRM system, SignRequest may not be your best option. The price point is very attractive to small or mid-sized businesses, so I definitely suggest getting a demonstration if it looks like it could solve your problems.