SignRequest is that rare software product that is a joy to use, and JUST WORKS.
October 08, 2019

SignRequest is that rare software product that is a joy to use, and JUST WORKS.

Carter Durham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SignRequest

Our company utilizes many contractors, across many sectors. Most of them live in other countries, in fact, so we essentially conduct 100% of our business with them remotely. SignRequest has been great for facilitating the signing of contracts, agreements, SOWs, etc.
  • I love how you can embed it in Chrome as an extension (I think that's how it works...). The process of initiating a document is near-instantaneous.
  • The user interface is intuitive and simple; it's only a few clicks to actually work through the whole process of getting a document signed and ready to send off.
  • I love that the recipient doesn't need to do anything other than possess an email address. We send them a contract and they simply receive it and follow the instructions and it's really easy for them. We work with contractors in many different countries as varied as Poland, Mexico, Nicaragua, France, Singapore, the U.K. etc. Not all of them speak English even. But the process of getting a contract signed has never been an issue in our workflow.
  • Because it's tied to Google, I've encountered some weirdness a couple of times if I happen to be signed into a browser window as a different user, etc.
  • It's been a great time saver.
  • It's helped us to be compliant with our company policy to have signed agreements on file.
  • It's been easy to use and to train other users on as well.
When I started this company in 2017, I looked for alternative solutions to getting e-signatures on business documents but never found anything that met our needs well until I encountered SignRequest. At this point we've been using it so long that I honestly can't remember the specific names of other products or vendors.
I don't recall having had to utilize Customer Support for SignRequest, so I don't feel like I can give a rating either way, although the very fact that I haven't had to use it is probably a good indicator that the product is stable and reliable and works when I need it too.

Do you think Box Sign (SignRequest) delivers good value for the price?

Yes

Are you happy with Box Sign (SignRequest)'s feature set?

Yes

Did Box Sign (SignRequest) live up to sales and marketing promises?

Yes

Did implementation of Box Sign (SignRequest) go as expected?

Yes

Would you buy Box Sign (SignRequest) again?

Yes

It works great for us; we deal with contractors in different parts of the world and it has been perfect for securing e-signatures from them and having a signed contract that both parties have access to. I'm not sure where it would be less appropriateā€”perhaps when there are significant legal risks or something of that nature, but with the types of transactions we've been dealing with, it's been perfect.