SendBird vs. Webex Connect

SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.

Incentivized

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• Moderation around comments & chats.
• SendBird UIKit was super helpful for the design team.
• Our devs raved about the API documentation being so thorough & easy to follow.

Incentivized

• A good Omnichannel with (Social Media, Chat, E-mail)
• Chatbot that bring the answers to our customers
• Flow Builder with Cards that are interconnected

Incentivized

• It's support system is not that efficient
• Documentation needs improvement
• It's pricing is a little bit high comparing to other available options

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.

Incentivized

• Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
• Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.

Incentivized

• Our Customers sometimes calls to common questions and it was solved over a BOT automation
• Reduce the number of agents required work simultaneously
• Digital Channels are today more used then compared with traditional telephony calls

Incentivized