ServiceNow App Engine vs. Zoho Flow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow App Engine
Score 7.4 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Zoho Flow
Score 9.2 out of 10
N/A
Zoho Flow allows the user to integrate business apps to automate a workflow.
$29
per month (for 5k tasks per month)
Pricing
ServiceNow App EngineZoho Flow
Editions & Modules
No answers on this topic
Standard
starting at $29
per month starting with 5k tasks per month
Professional
starting at $49
per month starting with 10k tasks per month
Offerings
Pricing Offerings
ServiceNow App EngineZoho Flow
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—Discount available for annual pricing. Higher monthly task volume available.
More Pricing Information
Community Pulse
ServiceNow App EngineZoho Flow
Features
ServiceNow App EngineZoho Flow
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
ServiceNow App Engine
7.6
6 Ratings
10% below category average
Zoho Flow
-
Ratings
Visual Modeling7.36 Ratings00 Ratings
Drag-and-drop Interfaces9.05 Ratings00 Ratings
Platform Security8.36 Ratings00 Ratings
Platform User Management7.06 Ratings00 Ratings
Reusability8.05 Ratings00 Ratings
Platform Scalability5.86 Ratings00 Ratings
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
ServiceNow App Engine
-
Ratings
Zoho Flow
5.8
2 Ratings
32% below category average
Pre-built connectors00 Ratings9.02 Ratings
Connector modification00 Ratings2.02 Ratings
Support for real-time and batch integration00 Ratings2.02 Ratings
Data quality services00 Ratings8.02 Ratings
Data security features00 Ratings6.02 Ratings
Monitoring console00 Ratings8.02 Ratings
Best Alternatives
ServiceNow App EngineZoho Flow
Small Businesses
Creatio
Creatio
Score 9.2 out of 10
Make
Make
Score 9.3 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Make
Make
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
IBM App Connect
IBM App Connect
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow App EngineZoho Flow
Likelihood to Recommend
6.7
(7 ratings)
10.0
(2 ratings)
Usability
7.7
(3 ratings)
9.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ServiceNow App EngineZoho Flow
Likelihood to Recommend
ServiceNow
When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.
Read full review
Zoho
For small—to medium-sized connections between different applications, Zoho Flow is quick and easy to set up and test. However, as a Flow becomes more complicated with multiple connections and decisions, it becomes more difficult to track errors and faults and manage changes. Some of this is due to the history not being detailed enough, and some is just the UI, where you can't zoom in and out and clearly see connecting lines for flows.
Read full review
Pros
ServiceNow
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
Read full review
Zoho
  • Works with all other Zoho apps to connect them together and share data
  • User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
  • The ability to set logic responses and incorporate custom functions makes the app even more powerful
Read full review
Cons
ServiceNow
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
Read full review
Zoho
  • Some history is missing, and not all error reporting is comprehensive enough on more complex functions.
  • The ability to run tests on custom functions exists in other apps like CRM.
  • Ability to create custom connections for OAuth like in the CRM application.
Read full review
Likelihood to Renew
ServiceNow
There are limited use cases where we are just using the service now app engine as of now
Read full review
Zoho
No answers on this topic
Usability
ServiceNow
overall it's a good software, but I think it could be updated to give it an edge over other platforms
Read full review
Zoho
Flow can accomplish almost anything you want to do. It's imperfect, but it could be with just a few more features and better error management/visibility. For someone who's not a developer, this is a no-brainer. Having used other products in the past, like Zapier, this is as easy to use, if not even easier.
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Reliability and Availability
ServiceNow
Almost 100% available on time
Read full review
Zoho
No answers on this topic
Support Rating
ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
Read full review
Zoho
I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.
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Implementation Rating
ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
Read full review
Zoho
No answers on this topic
Alternatives Considered
ServiceNow
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
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Zoho
I've used Zapier and both programs are similar. Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!
Read full review
Scalability
ServiceNow
It is scalable but not reliable
Read full review
Zoho
No answers on this topic
Return on Investment
ServiceNow
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
Read full review
Zoho
  • Quick and Easy to set up without the need for a Developer.
  • Visibility into the history of flows and the ability to rerun is a big time saver.
Read full review
ScreenShots

Zoho Flow Screenshots

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