ServiceNow IT Service Management vs. Shelf
ServiceNow IT Service Management vs. Shelf
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
Shelf | N/A | Shelf headquartered in Stamford offers their knowledge management system, designed to make finding, maintaining, and updating critical knowledge easier than ever before. | N/A |
ServiceNow IT Service Management | Shelf | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | Shelf | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | Shelf | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | Shelf | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | Shelf | |
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Likelihood to Recommend | ServiceNow | Shelf No answers on this topic |
Pros | ServiceNow | Shelf No answers on this topic |
Cons | ServiceNow | Shelf No answers on this topic |
Likelihood to Renew | ServiceNow | Shelf No answers on this topic |
Usability | ServiceNow | Shelf No answers on this topic |
Reliability and Availability | ServiceNow | Shelf No answers on this topic |
Performance | ServiceNow | Shelf No answers on this topic |
Support Rating | ServiceNow | Shelf No answers on this topic |
Online Training | ServiceNow | Shelf No answers on this topic |
Implementation Rating | ServiceNow | Shelf No answers on this topic |
Alternatives Considered | ServiceNow | Shelf No answers on this topic |
Scalability | ServiceNow | Shelf No answers on this topic |
Return on Investment | ServiceNow | Shelf No answers on this topic |
ScreenShots | Shelf Screenshots |