ServiceNow IT Service Management vs. USU Knowledge Management
ServiceNow IT Service Management vs. USU Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
USU Knowledge Management | N/A | USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Contact us for a quote | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | USU Knowledge Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | USU Knowledge Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | USU Knowledge Management | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | USU Knowledge Management | |
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Likelihood to Recommend | ServiceNow | USU Software AG No answers on this topic |
Pros | ServiceNow | USU Software AG No answers on this topic |
Cons | ServiceNow | USU Software AG No answers on this topic |
Likelihood to Renew | ServiceNow | USU Software AG No answers on this topic |
Usability | ServiceNow | USU Software AG No answers on this topic |
Reliability and Availability | ServiceNow | USU Software AG No answers on this topic |
Performance | ServiceNow | USU Software AG No answers on this topic |
Support Rating | ServiceNow | USU Software AG No answers on this topic |
Online Training | ServiceNow | USU Software AG No answers on this topic |
Implementation Rating | ServiceNow | USU Software AG No answers on this topic |
Alternatives Considered | ServiceNow | USU Software AG No answers on this topic |
Scalability | ServiceNow | USU Software AG No answers on this topic |
Return on Investment | ServiceNow | USU Software AG No answers on this topic |
ScreenShots | USU Knowledge Management Screenshots |