ServiceTitan vs. StreamWork

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

Incentivized

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1) I like that "Approvals" are on the main nav as this expedites my workflow as I'm QA for all our projects. I save time by not delving down into each project workspace 2) The Approval widget on the dashboard is also a time saver! 3) The "Review Approvals" section - I like being able to see the status of each user's approval process so I can send reminders 4) The "Skip Decision" feature is helpful as we're entering holiday season with folks being OOO.... we want to avoid gatekeeping/blockers. 5) While I haven't yet used the split review process, I can see how it will be helpful on my large-scale, long-term projects.

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

Independently Invited by TrustRadius

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• Centralizes feedback so comments and approvals aren’t scattered across emails or docs
• Integrates with Asana, keeping tasks aligned without extra duplication
• Simple, intuitive interface that makes setup and adoption quick

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allow for more subfolders to better organize large campaigns
• Create a new layout for the main workspace to allow for better organization for large agencies with many simultaneous projects
• Allow changes to be made to approval process after initiated, and allow external users (clients) to be added to approval process

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Once set up, StreamWork is very easy to use! Since I started using the platform, the team has pushed several key updates that have further improved user experience and usability.

autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

StreamWork's Asana integration was the stand-out. I could not find any other platform that integrated so seamlessly into our existing process and automations.

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• StreamWork has made our creative review process far more efficient. It’s reduced turnaround times, minimized miscommunication, and helped us deliver assets to clients faster... all of which translate into better project outcomes and a clear ROI.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info