SherpaDesk vs. Timeneye

[It's] well suited for cloud support applications as there's no installation or maintenance required.

Timeneye is appropriate when you need a basic time tracking software without a lot of gimmicks or external capabilities. It connects into your existing efforts and has a simple layout. Though it doesn't have separated or well-designed permissions, you can still separate who has access to certain jobs and phases.

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• Ticketing is very fast & easy
• Tracking time is fast

• Simple to use.
• Easy to set up.
• Easy to add clients, projets and phases.

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• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

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• Lacking basic job reports without considerable time investment.
• Lack of overall reporting and cost per a job metrics.

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When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

Harvest wins in a direct comparison in everything except cost. It is more built out, more inclusive, has more third party integrations, and more support than Timeneye does. We selected Timeneye first and for most because of its affordability. We switched over to Harvest as an agency when we outgrow the Timeneye setup.

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• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.

• Cheapest time tracking platform out there. It allows basic project time tracking and cost per project analysis capabilities.
• It takes so long to report on jobs it might not be worth the cheaper cost.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info