TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    WaspTime

    Score5 out of 10
    N/AWaspTime from Wasp Barcode Technologies headquartered in Plano, Texas is a time and attendance solution.N/A
    Pricing
    SherpaDeskWaspTime
    Editions & Modules
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    No answers on this topic
    Offerings
    Pricing Offerings
    SherpaDeskWaspTime
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SherpaDeskWaspTime
    Incident and problem management
    Comparison of Incident and problem management features of SherpaDesk and WaspTime
    Feature
    SherpaDesk
    8.5
    3 Ratings
    4% above category average
    WaspTime
    -
    Ratings
    Organize and prioritize service tickets9.12 Ratings00 Ratings
    Subscription-based notifications9.11 Ratings00 Ratings
    ITSM collaboration and documentation6.82 Ratings00 Ratings
    Ticket creation and submission8.93 Ratings00 Ratings
    Ticket response8.93 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of SherpaDesk and WaspTime
    Feature
    SherpaDesk
    7.3
    1 Ratings
    9% below category average
    WaspTime
    -
    Ratings
    External knowledge base5.51 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SherpaDesk and WaspTime
    Feature
    SherpaDesk
    9.1
    2 Ratings
    13% above category average
    WaspTime
    -
    Ratings
    Customer portal9.12 Ratings00 Ratings
    Email support9.12 Ratings00 Ratings
    Help Desk CRM integration9.11 Ratings00 Ratings
    Best Alternatives
    SherpaDeskWaspTime
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    Score9.3 out of 10
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    Score8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Toggl Track
    Score9 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    TimeCamp
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SherpaDeskWaspTime
    Likelihood to Recommend
    8.0
    (3 ratings)
    3.0
    (1 ratings)
    User Testimonials
    SherpaDeskWaspTime
    Likelihood to Recommend
    SherpaDesk
    [It's] well suited for cloud support applications as there's no installation or maintenance required.
    Read full review
    Wasp Barcode Technologies
    If your employees are in a regular schedule (i.e. 9 to 5) with no overtime then WaspTime is well suited for you. In our case, we have different shifts, overtime, weekends, and double-overtime and we feel the software limitation since we have to double-check and use alternate Excel sheets to calculate the time. Our decision was also financial. We didn't want to pay every monthly forever, so in that aspect, WaspTime was one of the few prospects that kept it affordable.
    Incentivized
    Read full review
    Pros
    SherpaDesk
    • Ticketing is very fast & easy
    • Tracking time is fast
    Read full review
    Wasp Barcode Technologies
    • Time goes from the swipe of a card to an accessible database that employees have access to immediately.
    • Managers can review and adjust clocked times.
    • Automatically generates reports, there are about 30-40 different available, but we only use one for payroll.
    Incentivized
    Read full review
    Cons
    SherpaDesk
    • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
    • The ability to see the latest update in the ticket view.
    Incentivized
    Read full review
    Wasp Barcode Technologies
    • Doesn't calculate overtime for Canadian properly as our rules are slightly different and consider both daily and weekly total for overtime.
    • Can't set own payroll cut off days, as a company we had to abide by their given rules.
    • Problem calculating times for weeks splitting two cut-off periods. The problem is that the software is not considering the fact that the worker has worked the whole week and that the rest of the week is overtime.
    Incentivized
    Read full review
    Alternatives Considered
    SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review
    Wasp Barcode Technologies
    In fact, I don't remember the names of all the competitors we compared. What I do remember is that WaspTime were one of the few that didn't have a monthly cost. We had to pay an upfront cost for the user license but that was it, and I think they were the only one doing that. One of the other requirements that it met was that it exports the times to our company accounting software, and they were the only one able to do it. Most competitors handle everything on the cloud. Sadly we haven't used that feature yet, we are happy the way it generates reports
    Incentivized
    Read full review
    Return on Investment
    SherpaDesk
    • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
    Read full review
    Wasp Barcode Technologies
    • Streamlining of the payroll process throughout the company.
    • Having to manually calculate certain employee's times because the software can't handle certain situations.
    • The ability to check someone's time whenever we want.
    Incentivized
    Read full review
    ScreenShots

    SherpaDesk Screenshots

    Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely