ShowMyPC vs. VideoMost

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.

Incentivized

I believe this video conferencing system is appropriate for any business. I work in the marketing team, but as I know several enterprising and IT companies use it too. Moreover, they are also fond of it.

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• Price
• Stable connection
• Big limit of participants

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

• File sharing sometimes can go wrong.

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.

Incentivized

Skype is complicated to use for work. Microsoft Teams is more expensive and has a lot of tools that are not necessary for us.

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized

• We can communicate easily no matter in what region we are