TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sinch

    Score7.2 out of 10
    N/ASinch is a communications platform as a service (CPaaS) provider that offers application programming interfaces (APIs) for messaging, voice, email, and identity verification. Businesses use the platform for customer notifications, marketing communications, customer service, and authentication. Sinch states that more than 200,000 businesses use its services; its infrastructure includes more than 600 direct mobile-operator connections and 99.99% uptime across 60-plus countries.N/A

    Squaretalk

    Score8.1 out of 10
    N/ASquaretalk is a contact center solution used to connect to prospects and customers and convert sales opportunities. The combination of voice, WhatsApp Business messaging, SMS, and email, AI-powered automation, and scalability helps to ensure that companies of all sizes shorten their sales cycle and elevate outreach. Squaretalk’s platform offers omnichannel communication, call-handling features, customizable workflows, advanced reporting, and enterprise-grade…

    $175

    per month 5 users (minimum)

    Pricing
    SinchSquaretalk
    Editions & Modules
    No answers on this topic
    Core
    $35
    per month per user (minimum 5)
    Connect
    $50
    per month per user (minimum 5)
    Offerings
    Pricing Offerings
    SinchSquaretalk
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsSinch offers a flexible, usage-based pricing model based on message volume, API calls, or voice minutes. Tiered plans scale with your needs, and enterprise customers can access custom pricing and advanced add-ons like AI, analytics, and deliverability tools.Discount available for annual contract.
    More Pricing Information
    Best Alternatives
    SinchSquaretalk
    Small Businesses
    Telegram
    Score8.8 out of 10
    Zendesk Talk
    Score8.5 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SinchSquaretalk
    Likelihood to Recommend
    6.0
    (5 ratings)
    8.4
    (2 ratings)
    User Testimonials
    SinchSquaretalk
    Likelihood to Recommend
    Sinch
    Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.
    Incentivized
    Read full review
    Squaretalk
    It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
    Incentivized
    Read full review
    Pros
    Sinch
    • Performance
    • Support
    • SMS
    Incentivized
    Read full review
    Squaretalk
    • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
    • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
    • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
    Incentivized
    Read full review
    Cons
    Sinch
    • Improved UI for easier navigation to the owned short codes and status of their certification.
    • List of carrier requirements for certification (i.e. keywords).
    • Language and character do's and don't's for specific routes.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Alternatives Considered
    Sinch
    mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Return on Investment
    Sinch
    • Positive return on investment
    Incentivized
    Read full review
    Squaretalk
    • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
    Incentivized
    Read full review
    ScreenShots

    Sinch Screenshots

    Screenshot of the Sinch Build DashboardScreenshot of Voice API AnalyticsScreenshot of Voice APIScreenshot of Email Send ReportingScreenshot of Call Logs

    Squaretalk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot