What users are saying about
31 Ratings
4 Ratings
31 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Siteimprove

If you need a solution to help you track and demonstrate your progress in accessibility compliance, this program is ideal. I recommend it on behalf of its results. Thanks to the tools, we have improved performance, I like how it is done, and I think it will surprise you.
John Harrell | TrustRadius Reviewer

WhatUsersDo

If you want to watch a user journey through your website with commentary, this tool is the perfect one to use, even if it does take quite a few hours for responses. I think if you want to test specific functions, quickly, there are better tools for doing this. Reviewers are very honest and can be quite harsh, so you need to have an open mind to criticism, as what they say is very useful.
Anonymous | TrustRadius Reviewer

Pros

Siteimprove

  • Provides detailed information on where accessibility issues are located
  • It provides great support in explaining what the accessibility error is
  • Easy export of reports in multiple formats to share with anyone
  • Can have unlimited users
  • It weights the accessibility errors so you know which ones to tackle first
Lainie Strange | TrustRadius Reviewer

WhatUsersDo

  • Very simple and easy to use interface
  • Offer recommended questions to ask, which is helpful for a first time user
  • You get much more user information than most other similar tools offer
Anonymous | TrustRadius Reviewer

Cons

Siteimprove

  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
Matt Emge | TrustRadius Reviewer

WhatUsersDo

  • Some reviewers can spend too little time on a test
  • Their audio box can sometimes hide features, like navigation bars
  • It would be useful to be able to specify in more detail the demographic you would like to test
Anonymous | TrustRadius Reviewer

Support Rating

Siteimprove

Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
Matt Emge | TrustRadius Reviewer

WhatUsersDo

No score
No answers yet
No answers on this topic

Alternatives Considered

Siteimprove

We have used or tested other tools that get installed on a computer or that are hosted online, but none of them offer the features that come with Siteimprove. TotalValidator Pro will check your site for accessibility issues, but it is a manual check and there is no historical reporting. I can;t remember the names of the other online solutions, but even if they offered similar features as Siteimprove, they were all very expensive .
John Dezember | TrustRadius Reviewer

WhatUsersDo

WhatUsersDo provides more detailed and opinion based responses. It can take a few hours more than competitors because of this. I would recommend it if you want to know more about the user journey through your website. I would not recommend it if you want quick feedback about a specific feature, image or copy, as there are tools better suited to this.
Anonymous | TrustRadius Reviewer

Return on Investment

Siteimprove

  • We used to have a lot of technical errors on our site, as some of the technical errors are hard to scan with an eye. Our rankings were not as good. Now we are a leader in content quality assurance in higher ed. We still have more areas to work on. We are not able to put a strategy for that.
Judith Mukuruva (Gunter ) | TrustRadius Reviewer

WhatUsersDo

  • It has helped us to improve our website copy to see how much users understood about our service and what was memorable about it.
  • We have changed the information given on certain pages, as we realised users' opinions about our company became more positive after visiting secondary pages. So for example, we moved project examples to the homepage.
  • We realised that our website did not load properly when using an Internet Explorer browser, so made corrections to this.
Anonymous | TrustRadius Reviewer

Pricing Details

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WhatUsersDo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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