What users are saying about
51 Ratings
4 Ratings
51 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Siteimprove is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Siteimprove

81%
19 Ratings
7.0

WhatUsersDo

70%
1 Rating

Support Rating

9.3

Siteimprove

93%
10 Ratings

WhatUsersDo

N/A
0 Ratings

Likelihood to Recommend

Siteimprove

Utilizing Siteimprove is appropriate and well suited if you are using a content management system that is decentralized with a lot of different users responsible for specific types of content. Under this scenario, those users can be susceptible to making mistakes or not using best practices for accessibility, SEO, etc. Siteimprove would allow a select few top administrators to identify and correct those mistakes, in essence acting as the central gatekeepers for the website. Siteimprove would be less appropriate if your team is extremely small and you are spread thin with a lot of diverse and numerous job duties. It's worth noting this because although the tools may be great, you need to make sure that you and/or your team have the time necessary to devote toward using it to apply fixes and improvements. During the pandemic, our team became a team of 2 and there was almost no time to utilize Siteimprove. Now our team is back up to a team of 6 which allows for the ability for more website governance and utilization of Siteimprove.
Anonymous | TrustRadius Reviewer

WhatUsersDo

If you want to watch a user journey through your website with commentary, this tool is the perfect one to use, even if it does take quite a few hours for responses. I think if you want to test specific functions, quickly, there are better tools for doing this. Reviewers are very honest and can be quite harsh, so you need to have an open mind to criticism, as what they say is very useful.
Anonymous | TrustRadius Reviewer

Pros

Siteimprove

  • User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
  • Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling
Anonymous | TrustRadius Reviewer

WhatUsersDo

  • Very simple and easy to use interface
  • Offer recommended questions to ask, which is helpful for a first time user
  • You get much more user information than most other similar tools offer
Anonymous | TrustRadius Reviewer

Cons

Siteimprove

  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
Matt Emge | TrustRadius Reviewer

WhatUsersDo

  • Some reviewers can spend too little time on a test
  • Their audio box can sometimes hide features, like navigation bars
  • It would be useful to be able to specify in more detail the demographic you would like to test
Anonymous | TrustRadius Reviewer

Pricing Details

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WhatUsersDo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Support Rating

Siteimprove

Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
Matt Emge | TrustRadius Reviewer

WhatUsersDo

No score
No answers yet
No answers on this topic

Alternatives Considered

Siteimprove

Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.
Anonymous | TrustRadius Reviewer

WhatUsersDo

WhatUsersDo provides more detailed and opinion based responses. It can take a few hours more than competitors because of this. I would recommend it if you want to know more about the user journey through your website. I would not recommend it if you want quick feedback about a specific feature, image or copy, as there are tools better suited to this.
Anonymous | TrustRadius Reviewer

Return on Investment

Siteimprove

  • We have improved our Website score by fixing all the technical issues.
  • We do fix our website broken links and spelling corrections based on its reports which helped us to maintain a good user experience.
  • Its behavior map helped us to identify the user interaction on our site.
Anonymous | TrustRadius Reviewer

WhatUsersDo

  • It has helped us to improve our website copy to see how much users understood about our service and what was memorable about it.
  • We have changed the information given on certain pages, as we realised users' opinions about our company became more positive after visiting secondary pages. So for example, we moved project examples to the homepage.
  • We realised that our website did not load properly when using an Internet Explorer browser, so made corrections to this.
Anonymous | TrustRadius Reviewer

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