Skedulo vs. WhenToWork

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skedulo
Score 8.1 out of 10
N/A
Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.N/A
WhenToWork
Score 9.0 out of 10
N/A
WhenToWork is employee scheduling application from the California-based company of the same name.N/A
Pricing
SkeduloWhenToWork
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SkeduloWhenToWork
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
SkeduloWhenToWork
Likelihood to Recommend
8.1
(3 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
SkeduloWhenToWork
Likelihood to Recommend
Skedulo
Skedulo fits our needs for scheduling and uploading documentation for our medical research studies. Our phlebotomists are able to accept and decline jobs based on their availability and are able to give a decline reason. This is invaluable to us as time is important, and getting these appointments scheduled is imperative.
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WhenToWork
WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.
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Pros
Skedulo
  • Friendly UI
  • Continuous Product Development
  • Open Source APIs
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WhenToWork
  • WhenToWork utilizes templates that make scheduling a breeze.
  • WhenToWork allows the user to "drag and drop" entries for quick changes.
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Cons
Skedulo
  • Occasionally it will not locate an available consultant because they put their block in on top of a previous appointment -- overlapping causes issues
  • Fix it so the human errors of us inputting blocks is not so "perfect"
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WhenToWork
  • The mobile app is too restrictive and could use a makeover.
  • Would like the program to remember defaults (ie. "my positions", etc.)
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Support Rating
Skedulo
No answers on this topic
WhenToWork
WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.
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Alternatives Considered
Skedulo
We actually use Skedulo as our only dispatching appointment program. Salesforce is not like Skedulo, but we use them together daily to ensure on-time specimen draws, delivery, and payout for all visits completed. Skedulo is very easy to interface with other programs.
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WhenToWork
WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.
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Return on Investment
Skedulo
  • Lengthy implementation window due to high degree of change management
  • FTE efficiencies not yet fully realized; assumed higher levels of automation
  • Enable customer innovation and new Self Serve booking capability
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WhenToWork
  • N/A. Not a manager, just a user.
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ScreenShots