Name: WhenToWork
Rating: 9 (4 reviews)
Author: WhenToWork

Help Desk

Web and Video Conferencing

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Kubernetes Monitoring

Service Mesh

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Academic Advising

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Email Spam Filter

Interactive Voice Response (IVR)

VoIP

Enterprise

Accounting

Digital Banking

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Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

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Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

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Cloud Brokers

Cloud Storage

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Data Center Infrastructure Management

Data Lakehouse

Data Observability

Database Load Balancing

Desktop Outsourcing

Ethernet Switches

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Packet Analyzer

Software Defined Storage (SDS)

Tape Storage

Threat Intelligence

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

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Event Registration

Heatmap and Session Recording

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

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Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Acceleration

Sales Gamification

Sales

Animation

Auto Repair

HIPAA Compliance

Insurance Suites

Investment Portfolio Management

PCB Design

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Vertical-Specific

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### Employee Scheduling
Users generally appreciate WhenToWork's employee scheduling capabilities. They find it easy to view their schedules, trade shifts, and communicate with colleagues. The ability to set preferences, request time off, and pick up shifts is highlighted as convenient and user-friendly. However, some users express minor frustrations with certain features, such as the trade board being crowded at times or the app not updating shifts promptly. Despite these minor drawbacks, the overall consensus is that WhenToWork effectively streamlines the process of managing and organizing employee schedules.

### Shift Management
Users generally appreciate WhenToWork's shift management capabilities. They find it easy to trade shifts, pick up additional shifts, and switch shifts with other employees. The ability to edit shifts in bulk is a notable feature, although some users express a desire for more advanced functionalities such as assigning shifts in bulk or extending the bulk edit feature to cover longer periods. Despite some minor drawbacks, users find WhenToWork effective in managing shifts efficiently and accommodating changing schedules.

### Time Off Requests
Users consistently praise WhenToWork's efficiency in handling time off requests and shift management. The platform's ability to streamline the process of requesting time off and trading shifts has garnered positive feedback from users. They appreciate the ease of navigating the system to submit time off requests and the convenience of being able to trade shifts with colleagues. Additionally, users find it beneficial that WhenToWork allows them to view the schedule, request time off, and communicate with coworkers effectively. The feature that enables employees to set preferences, request time off, and trade shifts easily has been highlighted as a significant advantage by users.

### Mobile Accessibility
Users generally appreciate WhenToWork's mobile accessibility and communication features. While many find the mobile interface easy to use and convenient for checking schedules, initiating trades, and sending messages, some users have reported issues with the app not updating shifts promptly or displaying all shifts consistently across different views. Despite these minor drawbacks, the majority of users find the mobile app to be a valuable tool for managing their work schedules efficiently on-the-go.

### Communication Tools
User sentiment regarding WhenToWork's communication tools is generally positive. Many users find the ability to send quick messages, communicate with managers, and receive notifications and emails beneficial for efficient workplace communication. The platform's features like direct messaging, bulletin boards, and the ease of initiating trades contribute to a smooth communication process among staff members. However, some users express concerns about the lack of notifications for new messages, highlighting a potential area for improvement in enhancing communication within the system.

### Managerial Functions
Users have expressed mixed opinions regarding WhenToWork's managerial functions. While some appreciate the ease of communication with supervisors and the ability to view assigned shifts and messages in one place, others find limitations in features such as the inability to directly orchestrate shift exchanges without supervisor approval. Additionally, there are mentions of the software lacking certain functionalities like manager approval for overtime, which could enhance the overall user experience.

### Employee Preferences
Users have varied opinions on WhenToWork's employee preferences capabilities. While some appreciate the ease of setting preferences and trading shifts among coworkers, others find certain options like "future repeating weekly" and "date specific" availability to be cumbersome and causing scheduling headaches. The ability to indicate preferences with colors and the convenience of viewing schedules and communicating with managers and colleagues are highlighted as positive aspects. However, there are mixed feelings about the overall effectiveness and user-friendliness of the employee preferences feature within WhenToWork.

### Schedule Customization
User feedback on WhenToWork's schedule customization capabilities is mixed, with some users appreciating the ability to customize work schedules, assign permissions, and set job types, while others find certain options like "future repeating weekly" and "date specific" availability to be cumbersome and causing scheduling issues. The platform offers features like color-coding availability calendars and syncing shift times to Google Calendar, enhancing the scheduling experience for some users. However, there are suggestions for improvements such as the ability to select and delete multiple shifts at once and a drag-and-drop option for shift adjustments. Despite some challenges, users find WhenToWork's schedule customization functionalities useful for managing changing schedules and facilitating shift trades among employees.

### Reporting and Analytics
Users generally find WhenToWork's reporting and analytics capabilities to be satisfactory, with some expressing a desire for additional features such as manager approval for overtime. While the platform offers ease in viewing schedules, trading shifts, and identifying coverage gaps, there are areas where users feel enhancements could be made to further streamline reporting processes. The ability to generate detailed reports and analyze data efficiently is seen as a valuable asset by many, contributing to improved budgeting and operational planning within departments.

### Integration Capabilities
Users seem to have varying opinions on WhenToWork's integration capabilities. While some appreciate the ease of syncing shift times with Google Calendar and the functionality to trade or drop shifts effortlessly, others find the import features cumbersome and prefer a simpler copy-and-paste method. The ability to connect WhenToWork to Google Calendar and receive push notifications for schedule changes is seen as a positive aspect, but the complexity of importing new schedules from templates or adjusting shifts week to week is noted as a drawback by some users.

### User Interface and Experience
User sentiment regarding WhenToWork's user interface and experience is generally positive, with reviewers appreciating the ease of use and simplicity of the platform. However, there are some concerns raised about the outdated look of the interface and the need for improvements in the visual presentation of the software. Despite these minor drawbacks, users find the functionality of the user interface to be efficient and practical for managing schedules and shifts. Some users also highlight the convenience of the mobile interface, emphasizing its user-friendly nature. While there are suggestions for enhancements to the visual appeal of the platform, overall, users find WhenToWork's user interface and experience to be effective in facilitating scheduling and communication tasks.

Thorough and organized scheduling system: Many users have expressed their appreciation for WhenToWork's thorough and organized scheduling system. They find the tab categorization to be very helpful in easily navigating through shift times, employee roles, and other important information. The level of organization provided by the software has been praised by multiple reviewers.

Useful search feature: The ability to search for staff members by name, position, or telephone number is highlighted as a useful feature by many users. This feature allows them to easily find specific employees and export lists for email and other communications.

Automatic notifications: Users highly value the automatic notifications feature of WhenToWork. They appreciate receiving faster notifications through the software than through their email, which enables them to respond quicker and secure more freelance hours. The in-app alert response feature is also loved by users as it saves them time by eliminating the need to load their email, significantly improving their response time.

Complicated Schedule Import: Some users have found it complicated and time-consuming to import their schedules into the software. This has led to frustration and inefficiency in their workflow, as they are unable to seamlessly integrate their existing schedules with the software.

Difficult Navigation: Reviewers have expressed difficulties when it comes to navigating the interface of the software. They find it confusing and unintuitive, which leads to wasted time and hampers their productivity. Users have struggled with finding specific features or options, resulting in a frustrating user experience.

Lack of Key Features: Several users have mentioned that the software lacks certain essential features that are crucial for effective schedule management. For instance, there is no manager approval system for overtime requests, making it challenging for supervisors to monitor and control overtime hours. Additionally, users cannot select and delete multiple shifts at once, causing inconvenience and extra effort when making changes to schedules.

When To Work is highly regarded by users for its convenience and efficiency in scheduling and managing employee shifts. It has effectively reduced overtime rates and provided opportunities for employees to pick up shifts. The software has been particularly useful for businesses facing employee shortages, helping to find available workers and ensure proper coverage. Users appreciate the ability to easily trade shifts and communicate with coworkers. When To Work streamlines scheduling processes, saving time and effort for managers and supervisors. It is beneficial for coordinating work and shift times, especially in workplaces with part-time employees and fluctuating schedules. The software is commended for its reliability, ease of use, and mobile accessibility. Users have found it helpful in creating schedules, managing time-off requests, and trading shifts without the need for emails or phone calls. It is effective in scheduling large teams and ensuring 24-hour coverage for businesses with varying work hours. When To Work is also praised for its organization and centralization of employee information, making it easy to track availability and preferences. The feature that allows posting open shifts and allowing employees to request or trade shifts has been a time-saving tool. It eliminates the need for multiple emails and facilitates quick communication between employers and employees regarding time-off requests and scheduling changes. Additionally, it simplifies the process of creating schedules and distributing them to employees. The software facilitates effortless communication between employers and employees, reducing the need for phone calls and inquiries. It is effective in managing staffing levels across different locations by arranging transfers or shift covers as needed. When To Work has proven helpful in scheduling casual staff for events or busy periods while ensuring proper coverage. The centralized location of schedules eliminates the need for multiple phone calls, providing easy access to information for all users involved. Overall, When To Work is valued as a valuable tool for scheduling and managing employee shifts, improving efficiency and communication in the workplace.


WhenToWork is employee scheduling application from the California-based company of the same name.

SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.

syncHR v5.9

syncHR

Grasshopper Plan

Blackbelt Plan

Master Plan

Resource Guru

WhenToWork

Employee Scheduling

WhenToWork Basic Functionality Demo

Likelihood to Recommend

Support Rating

NiCE CXone Mpower

Slack

Google Workspace

NICE Back Office Workforce Management, on CXOne

Director of Information Systems

WhenToWork 2022-07-28 12:16:47

Hospital Director

WhenToWork 2020-02-06 11:35:58

WhenToWork 2020-02-06 10:47:20

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Mobile app

Nice feature

Calendar view

Drag and drop

Quick changes

Web based

Messaging tool

Schedule changes

Allows the user

Home

Employee Scheduling Software

WhenToWork provides scheduling capabilities for our contact center teams. It allows us to manage a complex schedule with many team members in a clean and efficient way. Team members can view their schedule, supervisors can manage and view the entire schedule, and different teams' data is kept unique. Users can interact with the platform on desktop or mobile which is really nice!

Cost effective
Efficient for users and manager interactions
Solves the scheduling solution need
Unique view for different roles

No current issues
The system has good availability and is there when we need it, no concerns
Cost to feature ratio is really good, no issues

Cost effective
Easy to use
Multi-platform

Positive team impact as the solution is not a blocker
Team members feel connected and informed
The cost for use is very low compared to other workforce management solutions

Our veterinary hospital uses WhenToWork across our entire organization. We are a 24-Hr Veterinary Specialty and Emergency Hospital with three locations and over 200 employees. WhenToWork allows us to manage everyone's schedule across all of our hospitals and services. With WhenToWork being an internet-based program, our employees can check their schedules from home and receive changes and notifications in real time. This allows us to make last-minute changes with ease. In addition, the ability to color-code entries helps everyone to see at a glance when there is a Supervisor on the shift, who is in training, or if someone has made a change in their schedule.

WhenToWork utilizes templates that make scheduling a breeze.
WhenToWork allows the user to "drag and drop" entries for quick changes.

It would be a nice feature if WhenToWork could allow the user to build schedules from the Calendar View.
Would love to see WhenToWork integrate with payroll programs, such as ADP, Paycom, Paychex, etc., so employees' schedules and hours worked would be synchronized.

WhenToWork saves time.
WhenToWork provides accuracy.

Across our organization, W2W allows full time, part-time and per diem employees to easily request or modify daily paramedic shifts. Because our industry relies on medics with multiple projects and responsibilities, it's very common for one's monthly work schedule to change multiple times. The flexibility of this web-based tool is the reason we can make sure that paramedics are available to those patients that need us at the worst time of their lives.

Web based means always accessible.
Strong messaging tool to inform all employees of schedule changes.

The mobile app is too restrictive and could use a makeover.
Would like the program to remember defaults (ie. "my positions", etc.)

WhenToWork

Overview

What is WhenToWork?