Solid & cost effective solution for workforce scheduling
August 03, 2022
Solid & cost effective solution for workforce scheduling
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with WhenToWork
WhenToWork provides scheduling capabilities for our contact center teams. It allows us to manage a complex schedule with many team members in a clean and efficient way. Team members can view their schedule, supervisors can manage and view the entire schedule, and different teams' data is kept unique. Users can interact with the platform on desktop or mobile which is really nice!
- Cost effective
- Efficient for users and manager interactions
- Solves the scheduling solution need
- Unique view for different roles
- No current issues
- The system has good availability and is there when we need it, no concerns
- Cost to feature ratio is really good, no issues
- Cost effective
- Easy to use
- Multi-platform
- Positive team impact as the solution is not a blocker
- Team members feel connected and informed
- The cost for use is very low compared to other workforce management solutions
WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.
Do you think WhenToWork delivers good value for the price?
Yes
Are you happy with WhenToWork's feature set?
Yes
Did WhenToWork live up to sales and marketing promises?
Yes
Did implementation of WhenToWork go as expected?
Yes
Would you buy WhenToWork again?
Yes