SkyTab POS vs. TouchBistro

Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.

Incentivized

It's a tried and true system, over the years I have always had a great experience. Capturing sales is easy and it's extremely user friendly and easy to train staff on. While I have tried other systems and they have not been as easy or user friendly there are some more advanced technology and backend capabilities that TouchBistro could work on. Maybe just a little updating.

• Solid robust system
• Easy use from entering to editing
• Great reporting

Incentivized

• Allows the user to set up specific food modifiers that can be used on one or more menu items.
• Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
• Reporting on staff hours and breaks taken.
• Flexibility with different tax options.
• Splitting checks multiple ways

Incentivized

• Harbortouch as well as many other "large" companies these days could use improvement in the customer service/technical department.
• An easy reset button would be nice for the occasion the card reader locks up

Incentivized

• One of my biggest (and only) issues with Touch Bistro is that it doesn’t integrate well with the credit card processing systems we use. Currently, we use Square and while the two systems do communicate, there are some instances, such as paying with gift cards, that take a few extra steps, which can be a pain when you have a long line of customers!
• Because my credit card processing is separate from Touch Bistro there are a few things that are hard to track. Square does a great job of marketing and tracking the marketing, but it’s not accurate for me due to the fact that I use Touch Bistro as a POS and not Square.
• I’d love for Touch Bistro to offer more marketing techniques that are easy to use.

Incentivized

It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

Incentivized

We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.

Incentivized

Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again

Incentivized

• Harbortouch makes each transaction very quick and easy so we can keep up during busy times to keep the orders flowing.
• Harbortouch has a good online system so customers can order online during our busy times when we are too busy to keep up with the phones.
• Harbortouch allows us to handle more orders during busy times than other systems we experimented with.

Incentivized

• The software is easy to understand and use
• We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless.
• Reports were available in real time, so it was extremely easy to see sales and make quick decisions.

Incentivized