TouchBistro easy to use
Updated April 14, 2022

TouchBistro easy to use

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TouchBistro

We use TouchBistro as our point of sale and online ordering platform to help us keep track of orders, report revenue, and for ease of taking orders from walk in and call in customers. We also use TouchBistro for our online ordering system to give customers an easy online ordering platform as well as help us avoid phone calls and order mistakes.

Pros

  • POS user friendly
  • Nice online ordering platform
  • Good reporting tools

Cons

  • The card reader is too small and cumbersome to use for clerk and customers.
  • I have tried to work with TouchBistro to get a card reader that works better with our business and had no luck.
  • Easy to use POS
  • Good online ordering platform
  • Good reporting tools
  • TouchBistro's good online ordering platform brings new and return customers
  • TouchBistro's good reporting tools helps our business
Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again.

Do you think TouchBistro delivers good value for the price?

Yes

Are you happy with TouchBistro's feature set?

Yes

Did TouchBistro live up to sales and marketing promises?

Yes

Did implementation of TouchBistro go as expected?

Yes

Would you buy TouchBistro again?

Yes

TouchBistro has a very nice and user friendly point of sale system. They also have a very nice online ordering platform that integrates with the point of sale system. The customers are happy with the online ordering system and find it easy to use. The problem we have is that TouchBistro sent us a very small card reader and cumbersome to use for the clerks and customers. We have tried to get a card reader from TouchBistro that better suits our business but have not had any luck and little response.

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