Likelihood to Recommend
It's perfect for us to update processes that we use daily at Curri. This is a very important piece of our business because being a start-up, things are always changing. I'd say it's pretty appropriate for all needs related to a knowledge base.
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You can keep all of your organization information in one place without having to pay for it. You can make it your permanent knowledge base for training of your customers, without having to build another one on your website. However if you have multiple projects, then you need to either use the paid version or some other tool, as for the free version you are only provided with one free wiki.
Read full review Pros Organization Training Sharing information Linking documents Easy access to company material Read full review Centralized Content Categorization Collaboration Notifications & Updates Integrations Read full review Cons Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for. Read full review Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost. It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country. They don't have adequate templates to start with. Read full review Alternatives Considered
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it
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features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which
was not offering, therefore Zoho Wiki was considered the best alternative.
Read full review Return on Investment Positive impact in keeping all departments in sync Positive impact on finding who owns a particular territory Positive impact making and retrieving templates Read full review Quicker Ramp Times of Employees. Time Savings Improved Efficiencies Read full review ScreenShots