TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Slack

    Score9 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Spike

    Score4 out of 10
    N/ASpike, from the company of the same name in Herzelia, bring communication -- emails, chats, calls, team collaborations, tasks, voice notes -- to one place. presented as a productivity and messaging app, but easier, from an inbox.

    $4

    per month billed annually per member

    Xoxoday

    Score6.2 out of 10
    N/AXoxoday is a rewards, incentives, benefits & payouts infrastructure that helps businesses to simplify their rewards program while making the gratification experience delightful for end-users.N/A
    Pricing
    SlackSpikeXoxoday
    Editions & Modules
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    Starter
    $0
    Teamspace - Team
    $4
    per month billed annually per member
    Teamspace - Team
    $5
    per month per member
    Email App - Pro
    $5
    per month billed annually per member
    Teamspace - Business
    $8
    per month billed annually per member
    Email App - Pro
    $8
    per month per member
    Teamspace - Business
    $10
    per month per member
    Email App - Ultimate
    $10
    per month billed annually per member
    Email App - Ultimate
    $16
    per month per member
    No answers on this topic
    Offerings
    Pricing Offerings
    SlackSpikeXoxoday
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesYesYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.——
    More Pricing Information
    Community Pulse
    SlackSpikeXoxoday
    Considered Multiple Products
    Salesforce
    No answer on this topic
    Spike
    No answer on this topic
    Xoxoday
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    503 Answers
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    426 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    510 Answers
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    295 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    99%
    Implementation went as expected
    330 Answers
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    SlackSpikeXoxoday
    Project Management
    Comparison of Project Management features of Slack and Spike and Xoxoday
    Feature
    Slack
    7.9
    628 Ratings
    2% above category average
    Spike
    8.9
    3 Ratings
    14% above category average
    Xoxoday
    -
    Ratings
    Task Management7.6430 Ratings9.03 Ratings00 Ratings
    Gantt Charts6.961 Ratings9.03 Ratings00 Ratings
    Scheduling7.8363 Ratings9.03 Ratings00 Ratings
    Workflow Automation8.0396 Ratings9.52 Ratings00 Ratings
    Mobile Access9.4601 Ratings7.63 Ratings00 Ratings
    Search8.2608 Ratings8.63 Ratings00 Ratings
    Visual planning tools7.3275 Ratings9.52 Ratings00 Ratings
    Communication
    Comparison of Communication features of Slack and Spike and Xoxoday
    Feature
    Slack
    8.7
    636 Ratings
    8% above category average
    Spike
    8.5
    3 Ratings
    6% above category average
    Xoxoday
    -
    Ratings
    Chat9.6635 Ratings10.03 Ratings00 Ratings
    Notifications8.7632 Ratings10.03 Ratings00 Ratings
    Discussions9.2620 Ratings8.03 Ratings00 Ratings
    Surveys8.1413 Ratings7.52 Ratings00 Ratings
    Internal knowledgebase7.8412 Ratings8.52 Ratings00 Ratings
    Integrates with GoToMeeting8.9110 Ratings6.52 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.7182 Ratings8.52 Ratings00 Ratings
    Integrates with Outlook8.9120 Ratings8.73 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Slack and Spike and Xoxoday
    Feature
    Slack
    8.4
    603 Ratings
    4% above category average
    Spike
    8.5
    3 Ratings
    5% above category average
    Xoxoday
    -
    Ratings
    Versioning8.2326 Ratings8.73 Ratings00 Ratings
    Video files8.2541 Ratings8.33 Ratings00 Ratings
    Audio files8.4527 Ratings9.03 Ratings00 Ratings
    Document collaboration7.9429 Ratings8.73 Ratings00 Ratings
    Access control8.3411 Ratings9.02 Ratings00 Ratings
    Advanced security features8.3362 Ratings8.73 Ratings00 Ratings
    Integrates with Google Drive9.0211 Ratings8.02 Ratings00 Ratings
    Device sync9.0455 Ratings8.03 Ratings00 Ratings
    Best Alternatives
    SlackSpikeXoxoday
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    No answers on this topic
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    SlackSpikeXoxoday
    Likelihood to Recommend
    9.1
    (639 ratings)
    9.3
    (3 ratings)
    9.3
    (6 ratings)
    Likelihood to Renew
    10.0
    (25 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (255 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (68 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.9
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    9.7
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    SlackSpikeXoxoday
    Likelihood to Recommend
    Salesforce
    Slack is ideal for Scrum and agile teams that need continuous communication during sprint planning, daily stand-ups, backlog refinement, testing, and retrospectives. Slack is well-suited for maintaining team knowledge through searchable conversations and dedicated channels, where experienced team members help onboard new QA analysts.
    Read full review
    Spike
    Spike makes it simple to remain in touch with your peers and teams. It is simple, and searching for team members in the search tab is quick. Moreover, this tool makes screen sharing easier for presentations. The software is incredibly user-friendly and simple to use. Spike's versatility is enhanced via instant texting through this app. The visual and audio call quality is outstanding. Except for cloud storage, Spike does not connect with other applications. While there is a solid rationale for this, since everything - calendar, notes, tasks, team communication - can be made in the app, it loses some value if you prefer, for example, Microsoft To-Do and OneNote or Google Projects and Keep to organize your tasks and notes. I'd like to see a less costly email, calendar, and contacts-only subscription for solitary users.
    Incentivized
    Read full review
    Xoxoday
    Based on my experience Xoxoday Plum is suited for any organization out there which needs gifts cards sending platform. They have free and pro plans which make it a great platform for both small and large businesses according to their requirements. They have many features which make them a great platform for all businesses.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).
    • Ability to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a "ramp up" folder that can be used by any new joiner.
    • Global search is effective when I forget which group a particular message was in.
    Read full review
    Spike
    • There is an uniform experience because it consolidates email accounts.
    • Spike's chat-like interface is its main selling feature.
    • Files may be easily shared by connecting to cloud services.
    Incentivized
    Read full review
    Xoxoday
    • Easy to use platform
    • Multiple brands
    • Multiple categories
    • Seamless experience
    • Liberty to spend the allocated points/money on more than one product/service/brand/category.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    Spike
    • I wish the calendar was more robust and provided a comprehensive look. I'd also want to have multiple windows open.
    • The inability to sync settings across devices. Configuring several devices with the same settings takes effort, particularly when it comes to custom IMAP.
    • Email Signature in HTML is still not taught as the capability, which I'd love to see.
    Incentivized
    Read full review
    Xoxoday
    • Availability of Single Sign On.
    • Easy profile viewing. Whenever a colleague was mentioned in the town hall, I have to hover over their names and wait for the "view profile" button to appear, instead of just clicking on their tagged names.
    • Improve searching for colleagues' profiles. Whenever I checked on my colleagues via the search button, it will be their mentioned post, and not their profile is shown.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Usability
    Salesforce
    Slack has good usability. Devs that are not familiar with the platform are able to jump into conversations and start sharing code and links within just minutes. Non developers are also able to understand the layout such as the Project Managers that are keeping the projects on track. We have not seen any tickets where employees are having trouble understanding Slack.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Reliability and Availability
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Performance
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Support Rating
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Implementation Rating
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    Spike
    No answers on this topic
    Xoxoday
    No answers on this topic
    Alternatives Considered
    Salesforce
    I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
    One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
    Incentivized
    Read full review
    Spike
    The first one to use after google calendar is spike, after all the features that I've already mentioned,like the possibility to send a voice message, videos,photos etc... And the possibility to chat in real time and a good organization and planification and the priority feature is my favorite
    Incentivized
    Read full review
    Xoxoday
    A points redemption catalog like gift cards, experiences, perks, financial products, etc. For employee engagement, pulse surveys, internal communication, social intranet, employee recognition, and more.• Gifting, Survey Incentives, Earn and burn programs, Consumer Promotions, Referral bonuses, loyalty campaigns, and more.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
    • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
    Incentivized
    Read full review
    Spike
    • However, the app is too tiny to accurately quantify its return on investment (ROI).
    • Multiple times, I've gotten to zero emails in my inbox.
    • It was easy to communicate without exchanging long texts.
    Incentivized
    Read full review
    Xoxoday
    • ROI has been good with motivated team members.
    • It adds as a special lever to save cost of sale.
    • Business objective has received a boost.
    Incentivized
    Read full review
    ScreenShots

    Xoxoday Screenshots

    Screenshot of The interface to send reward points.Screenshot of The Xoxoday Plum Perks Marketplace.Screenshot of Some of the available integrations with tools and tech stack.Screenshot of Reward codes.Screenshot of Reward links.Screenshot of An example of the reports and insights available for analysis.