Slido vs. Verint Voice of the Customer

How was it well suited to me? - The leaderboard and freedom to edit the quiz. The fastest finger quiz to announce the winner based on fairness. The ease of login through QR Scanner. Also, it did not pinch my pocket at all. The best part is this $25 earning opportunity via feedback :-). And the list goes on... The less appropriate part was mentioned earlier in ways that I see improvements with Slido, coming to utilize Slido everywhere and in various ways. Overall, I love the AI suggestions.

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Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey

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• Slido integrates well with Microsoft PowerPoint which is very much useful for us.
• The post poll dashboard reports are very much insightful.
• Shareable links are created easily with Slido. Also, this saves a lot of time and manual effort for us.

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• Excellent Customer Service, training resources.
• Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
• Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.

• I miss the Slack integration; they used to have this and they deprecated it in the last year or so.
• I believe they have a nice integration for PowerPoint, would be nice if they had something similar with google slides since that is what we typically use internally.
• We use the word cloud feature often and sometimes answers seem to get lost (as in don't show up at all) on the screen. for example, an answer will be there, then as more answers come in it disappears, and when we get to a certain threshold of answers it somehow pops back up again. It's not the worst but sometimes someone will ping me that their submission didn't make the word cloud and they're bummed.

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• Integrating with Google Analytics did take several sessions with their support team, so that could use improving
• Needed additional assistance from their technical team because of the configuration
• Limited customization for standard deployment survey templates. Some reports are a bit outdated

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It gives High engagement of audience or trainees during live workshops and easily connect with other software. Ease of use for both participants and host for live interaction and workshops. Since it doesn't require any app to download and can be used via browser. It understands the issue of users and gives updates time to time.

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The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget

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Overall, it is a handy tool. We do not use it too often in meetings; we started using it creatively for quizzes and Q&A with radio/TV audiences. Producers or Sponsors often explicitly request the option to include this particular type of interaction, and we are happy to do so. It helps that the setup is easy, so is copying events, etc. I sometimes miss Switcher (for our live events), but I understand the reasons it was phased out

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Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.

It is available all the time as it doesn't create issues while using.

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It's great working and doing collaboration. Require more working on page reloading

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I had to use the support for this tool only once. The response was very rapid, very professional and fulfilled my needs immediately. Online support services are sometimes advertised only to lure people into buying the product but and non-existent or difficult to use afterwards. Not with Slido. This was not an automated chatbot and the direct contact really helped me

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Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

It was very helpful knowing the software and its features.

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I find that training is very informative as it helps understanding the software usages and implementation. It gives the usgaes area and how to create gamification and live Q&A section so that you can use in live team meetings and workshops. It is very useful in training and webinars where a large pool of people are there.

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I find Slido a bit easier to use than Poll Everywhere and other live polling software that I've used. While other software offers similar features, I've found that Slido's setup is a bit more intuitive and makes it easier to duplicate polls you've made for reuse. You get the most bang for your buck with Slido's basic plan compared to other polling software's basic tier.

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OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.

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No everything is working perfectly fine

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It very scalable to large pool audiences during live townhall or meetings.

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It's effective

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• Slido helped us increase student engagement which resulted in improved academic results for our students
• The Q&A feature helped us answer questions we received from parents and audeince during live events which resulted in increased admissions in our educational institution
• The gamification of polls and surveys helped us attract a lot of audience and made the meetings interactive

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• Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
• Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info