SMART Service Desk vs. Spiceworks Help Desk
SMART Service Desk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SMART Service Desk | Spiceworks Help Desk | |
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Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SMART Service Desk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SMART Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
SMART Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Pros | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Cons | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Usability | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Support Rating | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | SMART Service Desk No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |