Likelihood to Recommend
Without a doubt this is a program that I would recommend because of how useful it was for us. Everything is now easier, the applications arrive in one place, everything is automated and the program itself helps us to evaluate the applications faster. I highly recommend it to all companies that provide scholarships.
Read full review
Submittable is really great for the core service of what it is designed for: providing a platform for applications to be reviewed across time and distance. The fees are competitive when compared with some services. At the same time, for those organizations that only receive a few applications, or which are looking to save money, there are other methods of accomplishing the same goal. My recommendation to any group would turn on their specific needs and resources
Read full review Pros Applicant (submitter) experience is positive, user-friendly. The ability to message directly with submitters within the portal in relation to their submission is a great feature. Application creation is very easy. Adding labels to submissions makes filtering simple and customizable to our needs. Read full review Cons Advanced reporting is far from advanced. There are SO many limitations and the need to manually do so many things in order to get the report structure you want, and it is not intuitive. The reporting is by far the most frustrating thing about Submittable and actually adds on staff time instead of cutting it down. PDFs of submissions should include all supplemental files uploaded in the submission. You should not have to do massive exports with zip files and then merge everything manually to get one PDF of submitted content for simplified records or sharing. We should be able to see the account emails and names of individuals who have started a draft submission. In our former system (GIFTS online via Blackbaud), we could see that information and could reach out personally to applicants to ensure they didn't miss deadlines and could remove emails from our reminder communications from those we knew already submitted and simply opened up an accidental additional draft. When we send reminders in Submittable to draft submissions, without fail, we get 5-10 people who reach out and are upset because they already submitted but think this means they didn't, regardless of how we word the email and tell them they may have an extra draft if they think they already submitted. You should be able to simply build one report in whatever format you need and be able to switch between different projects that use the same exact form fields. My team has the same exact form used for nine different grant programs because they are the same programs, just for different local communities, but we have to build out the same report manually each cycle for each community. Read full review Likelihood to Renew
I don't see how we could continue to operate our program without Submittable. It is also the industry standard - our submitters are used to and familiar with the platform. We put a lot of work into transitioning from a mail-in submission model to a Submittable-supported one and it just wouldn't make sense to "go back."
Read full review Usability
Again, Submittable is familiar to me and to many within the industry - how to use it both as an applicant and as a developer. We tested the application with users on mobile phones, pads, and desktops, and it works on all platforms reasonably well. For those who are new to the process and online applications, the platform is intimidating and does discourage participation from certain generations, those who have not had formal education with computers, and non-native English speakers. In terms of review, the review process is quite functional, with multi-layered reviews, rubrics, and weighted scales. The reporting is more complex, as there is tension between what is easy for the applicant and what is typical for data collection.
Read full review Support Rating
I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
Read full review Implementation Rating
I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
Read full review Alternatives Considered
For the price, Submittable offered the features we need in terms of accepting multiple file types, large files, unlimited submissions and participants, and user-friendly design. Other products may limit files, file types, file sizes, or other components that would not work for our uses.
Read full review Return on Investment Submittable allowed us to run a $2m nationwide grant project with only two team members. We wouldn't have been able to successfully run the grant application without Submittable building an infrastructure for success. We were able to respond to every applicant's question within 24 hours because of Submittable's easy-to-use email templates. Our applicants could immediately see if their application had been submitted or not without us having to use any employee time to send manual updates. Read full review ScreenShots SmarterSelect Screenshots