Submittable is your communication savior!

For our regional grant opportunity, we had to create 15 different grant applications (using the same basic template, but with different eligibility questions). So it became cumbersome to check on each region separately. We would've preferred one application with more filters on regions so that we could see immediately how each region was doing application-wise. Some of the reporting too is clumsy and shouldn't require checking so many boxes to see responses/filters.

Submittable is wonderful for running large-scale grant programs where you're collecting sensitive data, need to have reviewers, and sort through data. It would be less appropriate for a very small grant opportunity and maybe not worth the money if you're only accepting, say, 50 applications. But for one grant we had 1,500 applicants and 196 winners, and the other grant had 252 applications received for our 27 grants. Communication was wonderful, but some applicants reported being locked out of the accounts and very confused on how to get back in/hear if they'd won or not. Sometimes, Submittable was blocked/sent to their spam emails.

We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior.

Having Ali as our implementation specialist was amazing. She was patient and scheduled calls for the best times for us. She made sure we had the best foot forward to launch our grant successfully. Because of the implementation, we ran a successful first grant and attracted attention from other major corporate donors to run even more grant opportunities. Thank you!

We did not receive in-person training technically, it was virtual but it was one on one with a specialist. They were very patient and skilled - she knew everything about the program and honed in on features that would help make our jobs easier. We are so grateful for the training!

10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.

We think the configuration is too limited. We'd prefer if we could adjust access levels for our reviewers to only view specific projects instead of our entire database of applications over the years. We're also hoping to provide a lock on labels, since some reviewers add labels in that personally mean something to them on an application... but that doesn't correlate to the review process. This ability to label makes the next round of reviewers confused.

The Submittable team has been nothing but supportive. We truly look forward to our calls with the team since they are all patient, funny, kind, and supportive. They always help us understand the problem and show us ways to avoid the same issue in the future. If they don't know the answer, they find it an immediately follow up. If I could rate the support team a 15/10, I would.

We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects.

We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available.

We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame.

Submittable is flexible and understands the constraints we're working with from a donation perspective. We had a donor come through very late with funding and we were scrambling to renew our product. The vendor was understanding and provided a modified schedule for us to not lose any data, but to still pay them once we had our funding availble.

The team at Submittable is truly top notch. We have only experienced excellent customer service, hospitality, patience, humor, and joy from the team. Even after the sale, the next account manager takes on the project with zest and wants our team to be successful in using the technology to its full extent.

Pricing is fair for the product and support received, and we are content with the billing being annual in order to save overall. Contract terms are fair, and don't seem inflated for any reason. Pricing per application is also fair, and you can actually have the applicant absorb the cost if necessary.