Great at forms, not so great at grants and data management

Submittable is a good basic grant application intake and processing tool. The forms builder is excellent and easy to use with drag and drop functionality. You first build your form and then a "project" that it will be part of. The forms support branching logic and you can customize the confirmation messages for different types of forms. Once you have an application submitted, you can reopen it for editing so that the applicant can make corrections. There is also a good messaging tool built into the submission review process that allows you to keep communications about a particular submission connected to that submission and not in a separate silo in Outlook. There are some good basic reporting and filtering tools too. Where Submittable comes up short is in acknowledging and fixing software bugs. The reflexive response from customer service seems to be that everything is fine, so you have to be persistent to get them to see why a malfunctioning date filter is a big problem when you need accurate data in your reports for payments or to analyze your data. New features roll out regularly but fixes for ongoing issues are much slower. Submittable is slowing becoming a better platform for foundations but new features (such as linking submissions to an agency UEI/EIN) don't apply to previously submitted forms and applications, so you will always have an incomplete picture of the relationship in Submittable. Advanced reporting looked promising but in actual use it's a kludge with data field labels that require so much manual work that it's usually just easier to download your data to Excel on work on it there. If you are a small foundation with a simple process flow that is just getting started with an online grant application system, Submittable could be a good starting point and is much better than just using Microsoft/Google Forms. You can upgrade to something more advanced and purpose built later if needed. We've outgrown Submittable and its limitations but it helped us clarify what we need in a grants management system.