Smartsupp vs. Social Intents

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smartsupp
Score 9.5 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month
Social Intents
Score 0.0 out of 10
Small Businesses (1-50 employees)
Social Intents is a live chat tool for Zoom, Microsoft Teams, Webex, and Slack, from the company of the same name headquartered in Atlanta.
$49
per month
Pricing
SmartsuppSocial Intents
Editions & Modules
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Starter
$49
per month
Basic
$79
per month
Pro
$132
per month
Business
$265
per month
Offerings
Pricing Offerings
SmartsuppSocial Intents
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
SmartsuppSocial Intents
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Smartsupp
8.2
7 Ratings
6% below category average
Social Intents
-
Ratings
Chat history and transcripts8.27 Ratings00 Ratings
Chat reporting8.67 Ratings00 Ratings
Chat and web analytics7.97 Ratings00 Ratings
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SmartsuppSocial Intents
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Medium-sized Companies
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Enterprises
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User Ratings
SmartsuppSocial Intents
Likelihood to Recommend
7.9
(7 ratings)
-
(0 ratings)
Usability
8.1
(7 ratings)
-
(0 ratings)
User Testimonials
SmartsuppSocial Intents
Likelihood to Recommend
Smartsupp
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
Read full review
Social Intents
No answers on this topic
Pros
Smartsupp
  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors
Read full review
Social Intents
No answers on this topic
Cons
Smartsupp
  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form
Read full review
Social Intents
No answers on this topic
Usability
Smartsupp
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
Read full review
Social Intents
No answers on this topic
Alternatives Considered
Smartsupp
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
Read full review
Social Intents
No answers on this topic
Return on Investment
Smartsupp
  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.
Read full review
Social Intents
No answers on this topic
ScreenShots

Social Intents Screenshots

Screenshot of Live Chat for Microsoft TeamsScreenshot of Live Chat for SlackScreenshot of ChatGPT Chatbots with Human Escalation