SmartVault vs. WeTransfer

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

It is the most appropriate tool to quickly share documents with someone you don't want to give access to your company's own online library, yet you have to share files. It's great that there's no need to create a user, nor for uploading or downloading files. Just have in mind that the documents on the link have an expiration day!

Incentivized

• Easy navigation
• Email notifications
• Document previews

• WeTransfer is very fast for uploading & downloading.
• WeTransfer allows you to see if the document was opened by the recipient & how many times.
• WeTransfer allows you to password protect documents.
• WeTransfer is extremely secure & safe to use.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

• The price for Pro is a bit high.
• A way for free users to save an address book.
• The offline app isn't as robust as the web client.

Incentivized

As noted previously, sometimes it can take more than once to upload and share a file if you are using Chrome. It doesn't happen often but of course it always seems to when we are on a really tight deadline. It just takes patient in those cases

Incentivized

WeTransfer is extremely reliable 99% of the time. There has been twice in 4 years that their service was unavailable due to server outage for several hours.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

I've only reached out to WeTransfer support once, but they were prompt, courteous, and answered my question. I assume that future interactions would be the same, I'm looking forward to being a long term customer.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

Dropbox is too complex and unreliable to use. I have had many headaches with files not downloading properly, going missing or not opening. I have to spend a lot of time to figure out what I need to do. And just as you think you have everything under control, you set up a nice work environment with organized folders, you realize your storage space is up anyway! Since I've discovered WeTransfer, I never went back to Dropbox.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection

• I haven't paid for this software personally, so I'm not sure, but $12/month is very reasonable if you are constantly sharing files.
• WeTransfer is fairly professional, so in my opinion, links sent to clients look more professional than using a link from Google Drive or Dropbox.

Incentivized