TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Social Report

    Score10 out of 10
    N/ASocial Report is an all-in-one social media dashboard built specifically to provide robust analytics across multiple channels, social media posting, and network performance.

    $29

    per month

    Webtrends Social

    Score5 out of 10
    N/AWebtrends provides web, social, and mobile analytics and other software solutions related to marketing intelligence.N/A
    Pricing
    Social ReportWebtrends Social
    Editions & Modules
    CREATOR
    $29
    per month
    TRACTION
    $89
    per month
    SCALE
    $199
    per month
    CUSTOM
    Custom
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Social ReportWebtrends Social
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Social ReportWebtrends Social
    Small Businesses
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Medium-sized Companies
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Enterprises
    1-Social
    Score5.1 out of 10
    1-Social
    Score5.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Social ReportWebtrends Social
    Likelihood to Recommend
    10.0
    (2 ratings)
    5.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Social ReportWebtrends Social
    Likelihood to Recommend
    Social Report
    Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
    Incentivized
    Read full review
    Webtrends
    Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
    Incentivized
    Read full review
    Pros
    Social Report
    • Bulk upload of social media posts
    • Tracking conversions for posts
    • Granular data from your social media profiles
    Incentivized
    Read full review
    Webtrends
    • It provided strong metrics on followers, contest entries, and shares.
    • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
    • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
    Read full review
    Cons
    Social Report
    • The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
    • I dont believe it has a mobile app.
    Incentivized
    Read full review
    Webtrends
    • The number of platforms it manages
    • Being able to use a wider range of media types
    • Learning curve could be improved upon for the UX
    Incentivized
    Read full review
    Likelihood to Renew
    Social Report
    No answers on this topic
    Webtrends
    Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
    Read full review
    Support Rating
    Social Report
    Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
    Incentivized
    Read full review
    Webtrends
    They were fantastic. Highly responsive.
    Read full review
    Online Training
    Social Report
    No answers on this topic
    Webtrends
    They didn't have any at the time.
    Read full review
    Implementation Rating
    Social Report
    No answers on this topic
    Webtrends
    This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
    Read full review
    Alternatives Considered
    Social Report
    We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
    Incentivized
    Read full review
    Webtrends
    After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
    Incentivized
    Read full review
    Return on Investment
    Social Report
    • We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report
    • Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site
    • Reduced time managing and updating our social media accounts has improved our profitability
    Incentivized
    Read full review
    Webtrends
    • Reduced hours per week resolving customer issues
    • Increased efficiency on engagement reporting
    • Is costly to recoup ROI
    Incentivized
    Read full review
    ScreenShots—