2 Reviews and Ratings
8 Reviews and Ratings
Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.Incentivized
Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.Incentivized
Bulk upload of social media postsTracking conversions for postsGranular data from your social media profilesIncentivized
It provided strong metrics on followers, contest entries, and shares.I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.I dont believe it has a mobile app.Incentivized
The number of platforms it managesBeing able to use a wider range of media typesLearning curve could be improved upon for the UXIncentivized
Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great supportIncentivized
They were fantastic. Highly responsive.
They didn't have any at the time.
This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.Incentivized
After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.Incentivized
We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social ReportBeing able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our siteReduced time managing and updating our social media accounts has improved our profitabilityIncentivized
Reduced hours per week resolving customer issuesIncreased efficiency on engagement reportingIs costly to recoup ROIIncentivized