Social Report - a lesser known GIANT of social media management tools
Jonnie Jensen | TrustRadius Reviewer
November 15, 2018

Social Report - a lesser known GIANT of social media management tools

Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Social Report

Social Report was first taken on in 2009 for its comprehensive reporting features across multiple social media channels and web tools (including Google Analytics and Active Campaign). This was at a time when even the social media sites didn't even have reporting features. The functionality to share workspaces with clients was surprisingly easy and clients appreciated being able to see real-time results with ease. Given the comprehensive reporting functionality, the cost of Social Report was an easy commitment and remains so today.

For a while we used other social media management tools alongside Social Report. Today however the full set of social media publishing tools, search tools and inbox are used. This allows me and my clients to follow my Digital Business Power programme perfectly, using scheduled messages to promote the business and recycle content, reactive response to people engaging, and proactive actions to raise awareness and engage with prospects and influencers alike.

As a final positive the customer support at Social Report has always been hands on and personal. We have been with them pretty much from the start. On numerous occasions my feedback has turned into new features and no problem has ever gone unanswered. I can't help myself from saying positive things about Social Report.
  • scheduling social media updates - it is so easy to create content groups and prepare updates to be published. Whether you are uploading new .csv files or recycling existing popular content, the calendar and publishing features are comprehensive yet easy to use.
  • real-time reporting - the reporting area of social report has you covered. From results of individual tweets, through to engagement trends and on to scheduled monthly reports, you have total control and ability to look at any metric you choose.
  • media library - Social Report maintains a media library of images you have used. You can also upload others. This is incredibly useful if you want to change the images on any posts you are recycling or want to change because of the season. It is a little thing but very powerful.
  • The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
  • I dont believe it has a mobile app.
  • Social Report has a feature that allows you to place tracking code on your website. Your social media updates can then be attributed to conversions. This is very useful for monitoring conversions from your activity.
  • The Evergreen and scheduling functions of Social Report allow you to work effectively and efficiently. Taking informed actions based on results, leads to greater success.
  • The reporting tools and features save time right across your organisation, which also contributes to the ROI of your digital marketing activity.
I used Hootsuite alongside Social Report for a long time, over the last couple of years though I found myself using Social Report more. Today it is the primary choice for social media management. I value the fact that reporting is not an expensive add-on and that the customer service is so personal. It could be argued that the streams / columns layout of Hootsuite gives a social media manager better view of topics, influencers and channels but in my experience very few companies work at this level of sophistication. They want ease and success. Social Report gives you that.
Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.

Social Report Support

Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - As I have said, problems are really taken on board and resolved. Often new features are added as a result of problems or improvements suggested.