SoftEther VPN vs. Woopra

SoftEther VPN works easily, and extremely well through Azure, client-to-server, and in Layer 3 bridge mode between offices but it is not so easy to use from mobile devices, although we have had success, albeit with difficulty in the configuration.

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My rating of Woopra is the absolute best possible. I would recommend them to anyone looking for an analytics website that prefers a visual interface and a beautiful design. I have not encountered any problems using their app -- ZERO! Their integration with other marketing software, such as MailChimp, helps our company zero in on our marketing campaigns and gives us the information we need to make better choices. I LOVE Woopra and think they are the best out there! I have used other websites and there is no comparison!

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• It just works—I have never had a single call from a client or end-user complaining that their VPN wasn't working.
• It can be configured to be super easy for end-users to use—Nearly transparent to them, in fact.
• It is very lightweight on devices and works extremely fast. So fast, in fact, that about the only issue I ever have with SoftEther VPN are related to users sometimes forgetting they are working remotely.

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• Woopra tracks *individual users and customer accounts*. It cannot be understated how important this is. Google Analytics and other low cost solutions only sample users and provide aggregate data. For enterprise sales, this is critical. Likewise, for product managers trying to segment product usage by types of accounts, this is incredibly useful.
• Woopra updates user analytics in real time. This is critical in a sales context as you want to be able to follow up quickly on opportunities. Likewise, it is useful for customer success as they can see usage in real time for an individual they are supporting.
• Woopra has the most turnkey integrations of any web analytics solution on the market. By far the most useful are Marketo, SalesForce, and Slack, but there are several more we didn't tap into. While any solution worth its salt has an API, Woopra's integrations usually require a login and/or API key, and you are good to go. Here is the current list: https://www.woopra.com/appconnect/.
• Woopra enables B2B product managers to track product and feature usage by revenue, not just clicks. Again, in a B2B context, this is critical, as there are high-value users and low-value users. Knowing the difference is critical.
• Woopra's implementation is super simple. We were able to set it up with a couple of hours of one frontend developer and some help from our product intern.

• We have has some issues where their default port won't connect through an AT&T wireless AP, but creating an exception for it on the AP or changing the port always gets it working.

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• User explorer could get some upgrades. It has sometimes been difficult to filter some actions, or groups of actions or combine filters.
• Can add more cards to the live dashboard.
• More context data on the user, the device being used, etc.

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We just really like the tool. There are lots of us using it internally... from Product, to marketing, to customer service, to optimization team, to traffic acquisition, to Executives. Really helps us answer questions about how well things are going, and what is not going well.

The UI and reports are great overall. Creating reports just requires a few too many screens and clicks. Also dashboard tiles can't be resized. Both of these are easy items that are being addressed

Team was always responsive and helpful with special use cases.

Compared to other products, the support was a small effort. We only had part time contributions from a product management intern and front end developer.

I had experienced several reliability issues soon after Pertino VPN-as-a-Service was acquired by Cradlepoint where the service would go down for a supposed update but would be down for long periods. And that was just one of several issues that caused me grief. I started looking around for a suitable replacement and came across SoftEther VPN, a project by the University of Tsukuba, Japan, quite by accident. I fell in love with its ease of implementation, low device cost, ease of Admin control, and ease of use for end-users, in addition to its near-zero downtime reliability, and the fact that I have total control over its operation and maintenance.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Woopra is much easier to setup and use than Google Analytics. I've spent hours trying to create custom reports in Google Analytics. Woopra does not take this much time to get solid reporting for our site. If you need something that tracks marketing efforts then Google Analytics will likely be a better fit.

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• I went from a Pertino/Cradlepoint VPN-as-a-Service requiring no hardware to a SoftEther VPN Client/Server configuration and that required the purchase of a tiny server to run SEVPN. It could have been a Linux box or Windows and I chose Windows, so there was a minimal cost for the Windows 10 device but it eliminated the monthly service cost and has historically been far more reliable.
• We went from about $12/user/month on Cradlepoint perimeter81 to $0/user/month after about a $500 investment in hardware, so just one of my clients has been saving $300/month after the initial $500 for the "Server" device.

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• Really helped us begin to segment our users based on their engagement and retention.
• Helped increase retention by about 1.5% after about 5 months of implementation (don't shoot the messenger if your team can't implement that quickly).
• I felt like it had great potential to create a pipeline between sales and the CSM, but I had trouble getting the sales team to implement it properly as they had their noses deep in calls and emails (they struggle entering notes in SalesForces as well, so it's more a company specific problem).

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info