Straightforward, easy and fast to implement and get going
June 25, 2018
Straightforward, easy and fast to implement and get going
Score 7 out of 10
Vetted Review
Verified User
Software Version
Basic
Overall Satisfaction with Woopra
We are actually using Woopra to analyze very few usage metrics and almost daily when we have to address some issue reported by users. This tool complements our own data on our databases. We use the user explorer to see the actions taken by users around the time they reported some kind of issue. We have also used the live view to decide when to make a deploy based on low usage moments.
Less frequently, it helps us understand the usage of certain features we measure with custom events.
Less frequently, it helps us understand the usage of certain features we measure with custom events.
- Works fast with a clean interface. It is easy to use for non-expert users.
- Has proven to be reliable, compared to other products that seemed to lose some events or reflect them late.
- The main live view dashboard gives a very fast look at the actual load of the site.
- User explorer could get some upgrades. It has sometimes been difficult to filter some actions, or groups of actions or combine filters.
- Can add more cards to the live dashboard.
- More context data on the user, the device being used, etc.
- We reduced the time identifying user issues and resolving on time.
- Mixpanel, Heap and Google Analytics
Mixpanel looks too mobile oriented. Very limited in some scenarios.
Google analytics seems too B2C products oriented. More on aggregated data, retention, funnel and conversion.
Woopra allows a better follow of particular users when needed.
Heap has a very detailed click history of each user around all of your application which was amazing to find particular user interface bugs, but was pricey and free tier was too limited.
Google analytics seems too B2C products oriented. More on aggregated data, retention, funnel and conversion.
Woopra allows a better follow of particular users when needed.
Heap has a very detailed click history of each user around all of your application which was amazing to find particular user interface bugs, but was pricey and free tier was too limited.