TrustRadius
Woopra provides real-time customer analytics. It begins by tracking users across digital touch points (website, mobile app, help desk, marketing automation, etc.) and building a comprehensive behavioral profile for each user. These Customer Profiles are Woopra's building blocks, which are used to generate custom analytics reports, funnel analytics, retention analytics, and more.https://dudodiprj2sv7.cloudfront.net/product-logos/IC/fp/QLNXVH9G0N7B.PNGWoopraStraightforward, easy and fast to implement and get going2018-06-25T15:03:53.490ZWe are actually using Woopra to analyze very few usage metrics and almost daily when we have to address some issue reported by users. This tool complements our own data on our databases. We use the user explorer to see the actions taken by users around the time they reported some kind of issue. We have also used the live view to decide when to make a deploy based on low usage moments.
Less frequently, it helps us understand the usage of certain features we measure with custom events.,Works fast with a clean interface. It is easy to use for non-expert users.
Has proven to be reliable, compared to other products that seemed to lose some events or reflect them late.
The main live view dashboard gives a very fast look at the actual load of the site.,User explorer could get some upgrades. It has sometimes been difficult to filter some actions, or groups of actions or combine filters.
Can add more cards to the live dashboard.
More context data on the user, the device being used, etc.,7,We reduced the time identifying user issues and resolving on time.,Mixpanel, Heap and Google Analytics,Google Analytics, Google Drive, Trello, MailChimp, GitHub, Bitbucket, Freshdesk, Balsamiq, LastPass, Zapier, Zopim by Zendesk, Evernote, Docker,1 to 5 peopleVerified UserWoopra Is Simple And Powerful2018-04-23T23:08:38.644ZWe use Woopra to monitor our company website data. We then take the data Woopra collects on our site visitors to make informed decisions on changes and improvements to our web site's flow based on the behavior identified in Woopra. We also build profiles on users based on their page visits once they convert.,Woopra does a great job showing you stats for specific site visitors.
The install and setup process is very easy and intuitive.
Woopra does a fantastic job showing the technology being used my our visitors.
I love Woopra's ability to show geographically where a user is located.,I would like ability to view the stats in an offline app. The browser is good but sometimes it's easier to use a desktop application
Being able to track leads attributed to an online marketing plan would be a great feature to add.
It would be helpful if Woopra allowed us to tie into PPC and Search campaigns.,10,Woopra has allowed us to make RIO driven improvements to our website's functionality by identifying the pages with high exit rates and making improvements.,Google Analytics,Google Analytics, Harvest, Microsoft Office 365,1 to 5 peopleBrian AlonzoGain detailed insight with ease2018-05-02T21:27:26.804ZWoopra is used to monitor user pathways, funnels, most viewed pages, retention rates. It solves the problem of knowing who visits our site and why.,Visit history of individual people (actual pages visited)
Daily stats on people by filtering measure
CSV downloads of data,Lack of documentation and definition (what does 'x' mean?)
Setup of funnels - inconsistent results (a lot of conditions have a time related rule, but this is not made particularly clear)
New Woopra (I like the old version much better),7,Shared visibility of page views stats (low access barrier)
Allowed to decide which metrics to use internally,Google Analytics Premium,Trello, Slack, 1Password,1 to 5 peopleVerified UserWoopra is wonderful!2017-03-30T18:11:21.339ZOur company uses Woopra on a daily basis to track our website analytics. The app gives us an overview of our customers' activity per user and allows us to see how long they have spent time on our site, what pages they visit, where are they are located, etc. We use this information to better understand our customers and target our marketing efforts.,Hands down, their user interface is the best out there! The app is extremely user-friendly and I can navigate their page with ease. Everything is at your fingertips and the learning curve is minimal.
We are a small startup and the free version gives us what we need while we are growing. They pack in a ton of features in the free version and I will not hesitate to pay for the next plan once our business is profitable and we reach the next level.,The only thing I would like to see Woopra improve is the keywords people use to find our website. 98% of the search queries = encrypted. I don't know if that is Woopra's fault or a security change to the web browsers.,10,The most positive impact Woopra has had on our business is the results we get from our analytics. We make better choices with our data and it gives us the knowledge we need to focus our efforts on the results. Knowledge is power; we build our marketing campaigns around our data results.,,Zoho CRM, Zoho Social, Zoho SalesIQ, MailChimp, Google DriveCindy RomanowskiWoopra is a functional tool that is great for growing companies.2017-05-16T19:28:53.294ZWoopra was used by myself and a few others as we assessed what software our CSM team was going to adopt. We really liked a lot of the cross team functionality, but the team I was on found a major lack of adoption from the sales team. We also used Woopra in our product department (we offer a cloud-based service) to track customer use, which was very insightful for tracking customer engagement and campaign effectiveness.
Woopra set up was very quickly too. Perhaps because we already have a large integration team, but we were up and running in less than 4 months.,Customer profiles were fantastic for the detail oriented industry we are in. We could quickly know about MPAs, compliance restrictions and easy upsells for our customers.
Customer tracking was incredibly handy as well. We could organize engagement campaigns based on which of our uses need it most.
Quick integration into our systems was nice too. We use a dozen or so softwares that are a part of their integration partners, which made cross team communication very convenient.,The price point seems a little high... Valuing a software is tough, and I know Woopra would sign this one off, but this leads into my next point.
The package never saw much expansion. I would have liked to see updates to improve and expand functionality. Sometimes you see client pages disappear, things would sometime freeze or take a while to load, and there was a few documents we would have liked added.,8,Really helped us begin to segment our users based on their engagement and retention.
Helped increase retention by about 1.5% after about 5 months of implementation (don't shoot the messenger if your team can't implement that quickly).
I felt like it had great potential to create a pipeline between sales and the CSM, but I had trouble getting the sales team to implement it properly as they had their noses deep in calls and emails (they struggle entering notes in SalesForces as well, so it's more a company specific problem).,Intercom and Totango,Totango, Intercom, GainsightVerified User
Unspecified
Woopra
18 Ratings
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