SolarWinds NPM is a monitoring and performance management platform. It provides performance troubleshooting support, auto network discovery, customizable thresholds, and can be rapidly deployed.
$1,638
per year
SymphonyAI IT Service Management
Score 9.2 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
N/A
Pricing
SolarWinds Network Performance Monitor (NPM)
SymphonyAI IT Service Management
Editions & Modules
NPM
$1,638
per year
No answers on this topic
Offerings
Pricing Offerings
SolarWinds NPM
SymphonyAI IT Service Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
SolarWinds Network Performance Monitor (NPM)
SymphonyAI IT Service Management
Features
SolarWinds Network Performance Monitor (NPM)
SymphonyAI IT Service Management
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
SolarWinds Network Performance Monitor (NPM)
9.0
232 Ratings
12% above category average
SymphonyAI IT Service Management
-
Ratings
Automated network device discovery
9.0211 Ratings
00 Ratings
Network monitoring
10.0232 Ratings
00 Ratings
Baseline threshold calculation
9.0202 Ratings
00 Ratings
Alerts
9.0229 Ratings
00 Ratings
Network capacity planning
7.9188 Ratings
00 Ratings
Packet capture analysis
7.2130 Ratings
00 Ratings
Network mapping
10.0191 Ratings
00 Ratings
Customizable reports
10.0213 Ratings
00 Ratings
Wireless infrastructure monitoring
8.0154 Ratings
00 Ratings
Hardware health monitoring
10.0216 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
SolarWinds Network Performance Monitor (NPM)
-
Ratings
SymphonyAI IT Service Management
8.8
20 Ratings
7% above category average
Organize and prioritize service tickets
00 Ratings
8.720 Ratings
Expert directory
00 Ratings
8.815 Ratings
Service restoration
00 Ratings
8.518 Ratings
Self-service tools
00 Ratings
8.217 Ratings
Subscription-based notifications
00 Ratings
7.915 Ratings
ITSM collaboration and documentation
00 Ratings
9.517 Ratings
ITSM reports and dashboards
00 Ratings
9.920 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
SolarWinds Network Performance Monitor (NPM)
-
Ratings
SymphonyAI IT Service Management
9.0
20 Ratings
9% above category average
Configuration mangement
00 Ratings
8.420 Ratings
Asset management dashboard
00 Ratings
8.920 Ratings
Policy and contract enforcement
00 Ratings
9.815 Ratings
Change management
Comparison of Change management features of Product A and Product B
SolarWinds Network Performance Monitor (NPM) is excellent on node monitoring, for servers, switches, voice routers, etc. It also provides quick information on the dashboard, so you can take a look an in a few seconds determine is an entire site is down, if portions are down, and what may be causing the issue. We have experienced some difficulty when working with our wireless environment. It is less than natural when attempting to determine if a wireless access point is down itself, or if the switch feeding the access point is down, either port or switch. It does a very good job telling you if a switch is down, but troubleshooting the devices (specifically access points) it struggles.
It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.
The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
The training is good but during the implementation, you can get situations not learned during the training. The trainer was very open to hearing the questions about use cases and always sharing his experience. I really recommend having official training to take advantage of all features that the NPM can bring.
Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
We use NPM along with PRTG Network Monitor. While NPM is great at monitoring network devices and network links and some aspects of the servers, PRTG provides more in-depth monitoring for Server systems, applications and application ports such as Web Ports etc. PRTG also provides a more comprehensive Root cause analysis.
The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.
SolarWinds allows us to proactively address hardware issues before they impact the business. We recently had a server that was experiencing issues sporadically and we were able to use the data from SolarWinds to track down and correct the issue before it tanked the server.
SolarWinds gives our IT department some piece of mind knowing that they'll be alerted of any issues real time.
We can use SolarWinds data to justify needed to replace or upgrade certain equipment that is key to our core business.