SolarWinds Serv-U vs. TeamDrive

For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.

Nothing gets lost on TeamDrive since SYNQION offers both offline and online file sync. Data protection seal allows us to control who can access data on it.

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• The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
• Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
• The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.

• Collaboration of teams on documents and files.
• Offers cloud and on-premise platforms on our company server.
• Enhances file synchronization even when offline.
• Allocates encrypted back-up copy in case of data loss.
• Offers 30 days free trial.

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• The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
• Active Directory integration is either absent or not straightforward.
• Settings and configuration aren't always intuitive.

• Were it not for the fact that everyone hasn't yet implemented TeamDrive in our organization - I totally have nothing in mind that need to be advanced.

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Independently Invited by TrustRadius

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Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

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Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.

Filestack support wasn't offering rapid responses to our tickets. For that reason, we decided to implement TeamDrive since they responded rapidly via phone call and allocated 30 days free trial that we enjoyed before upgrading.

Incentivized

Independently Invited by TrustRadius

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• I have been using it for over 10 years so the ROI was there for sure.
• It is not a constant attention needing program.
• Set up and it does its job.

• Offline synchronization makes changes on files even when not connected to the internet.
• Collaboration of teams on documents improve productivity.
• Data governance through end-to-end encryption.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info