Solid Product and Performance
June 04, 2020

Solid Product and Performance

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Serv-U

Serv-U is being used across many departments within the organization. Both internal employee and our customers are leveraging the FTP solution. This product replaced another FTP server which failed and required constant attention from IT staff. This solution allows remote administration from within the network while staying in security compliance.

Pros

  • Once configured, daily administration is simple.
  • Supports many FTP protocols SFTP, FTPS, and TFTP.

Cons

  • LDAP is difficult to configure.
  • Improve LDAP integration.
  • Feel the ROI is good because solution just works.
  • Many solutions make promises and do not live up to them, but Serv-U fits its purpose great.
Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.
In my experience the Serv-U support and overall SolarWinds support is satisfactory. It did take a few calls and emails back and forth from the support team to work out some of my questions. In the end the support team was able to get the right answer to my configuration related questions.

Do you think SolarWinds Serv-U delivers good value for the price?

Yes

Are you happy with SolarWinds Serv-U's feature set?

Yes

Did SolarWinds Serv-U live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Serv-U go as expected?

Yes

Would you buy SolarWinds Serv-U again?

Yes

I believe that SolarWinds Serv-U is well suited for small to medium businesses that do not require an expensive high-end FTP server. Also, once the server is configured the daily administration can be handled by less experienced IT personnel. In my opinion this product may not be the right solution a large enterprise with heavy FTP traffic.

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