Solid Commerce vs. Stitch Labs (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Solid Commerce
Score 4.0 out of 10
N/A
Solid Commerce is a cloud-based channel and marketplace selling solution that integrates with a number of marketplaces, along with the users ERP, warehouse management application, accounting system, etc. to provide integrated management of orders, inventory, and logistics, as well as get discounts on shipping with major carriers and manage content about products on all marketplaces.N/A
Stitch Labs (discontinued)
Score 6.8 out of 10
N/A
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.N/A
Pricing
Solid CommerceStitch Labs (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Solid CommerceStitch Labs (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Solid CommerceStitch Labs (discontinued)
Top Pros
Top Cons
Best Alternatives
Solid CommerceStitch Labs (discontinued)
Small Businesses

No answers on this topic

Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
Folloze
Folloze
Score 9.4 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
Enterprises
Folloze
Folloze
Score 9.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Solid CommerceStitch Labs (discontinued)
Likelihood to Recommend
4.0
(1 ratings)
1.1
(5 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(3 ratings)
User Testimonials
Solid CommerceStitch Labs (discontinued)
Likelihood to Recommend
Solid Commerce
Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
Read full review
Discontinued Products
I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
Read full review
Pros
Solid Commerce
  • It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
  • It allowed for multiple skus to change price.
  • It allowed for SKU segmentation and multiple attribute tagging.
  • When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
Read full review
Discontinued Products
  • Inventory management.
  • Order management.
  • Reporting and analytics.
Read full review
Cons
Solid Commerce
  • As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
  • At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
  • We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
  • We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Read full review
Discontinued Products
  • Reporting does not work for multiple currencies.
  • There is often a lag when syncing products.
Read full review
Usability
Solid Commerce
No answers on this topic
Discontinued Products
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
Read full review
Support Rating
Solid Commerce
No answers on this topic
Discontinued Products
We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
Read full review
Alternatives Considered
Solid Commerce
ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets
Read full review
Discontinued Products
I have not researched other alternatives as this solved my problems.
Read full review
Return on Investment
Solid Commerce
  • They helped us grow significantly from a small e-comm business to almost triple our size in four years.
  • They led us to know where our breaking points are in a same day service oriented environment.
  • They have great segmentation of SKUs and different pricing options of SKUs.
  • They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
Read full review
Discontinued Products
  • We had to migrate off this system which was not ideal after being discontinued
  • Was a simple to use medium price range solution to scaling businesses
  • UI/UX was intuitive and was easy to train employees
Read full review
ScreenShots