Spiceworks Help Desk vs. Supportbench
Spiceworks Help Desk vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | Supportbench | |
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Likelihood to Recommend | 8.8 (82 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | Supportbench | |
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Likelihood to Recommend | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Pros | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Cons | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Usability | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Support Rating | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | Supportbench Service Inc. No answers on this topic |
ScreenShots | Supportbench Screenshots |