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Spiceworks Cloud Help Desk vs. Trellix Endpoint Security ENS

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.3 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Trellix Endpoint Security ENS

    Score8.3 out of 10
    N/ATrellix Endpoint Security (ENS) solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep organizations safer and more resilient.N/A
    Pricing
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    80%
    Would buy again
    12 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    93%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    80%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    100%
    Implementation went as expected
    14 Answers
    Features
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Trellix Endpoint Security ENS
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Trellix Endpoint Security ENS
    -
    Ratings
    Organize and prioritize service tickets8.955 Ratings00 Ratings
    Expert directory5.448 Ratings00 Ratings
    Subscription-based notifications4.743 Ratings00 Ratings
    ITSM collaboration and documentation9.446 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Trellix Endpoint Security ENS
    Feature
    Spiceworks Cloud Help Desk
    9.6
    53 Ratings
    20% above category average
    Trellix Endpoint Security ENS
    -
    Ratings
    External knowledge base9.649 Ratings00 Ratings
    Internal knowledge base9.649 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Trellix Endpoint Security ENS
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    9% above category average
    Trellix Endpoint Security ENS
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.412 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of Spiceworks Cloud Help Desk and Trellix Endpoint Security ENS
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Trellix Endpoint Security ENS
    8.3
    15 Ratings
    3% below category average
    Anti-Exploit Technology00 Ratings8.013 Ratings
    Endpoint Detection and Response (EDR)00 Ratings8.014 Ratings
    Centralized Management00 Ratings9.015 Ratings
    Hybrid Deployment Support00 Ratings7.98 Ratings
    Infection Remediation00 Ratings8.014 Ratings
    Vulnerability Management00 Ratings8.012 Ratings
    Malware Detection00 Ratings9.015 Ratings
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    User Ratings
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Likelihood to Recommend
    10.0
    (84 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.9
    (10 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    5.0
    (6 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskTrellix Endpoint Security ENS
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
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    Trellix (Musarubra US LLC)
    It provides great web security and will protect your devices against viruses and malware when paired with other security software and hardware. For instance, we have multiple layers of security set up so if McAfee misses something then one of our other barriers will catch the infection or intrusion before it reaches the network. I would not suggest using this product as a standalone agent because I do not think it will be as effective when working by itself. The dashboard also makes it convenient to manage devices, policies, and settings from wherever you are so it's an ideal solution for any IT department to use. I would just suggest using something else as a backup so your network isn't left vulnerable.
    Incentivized
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    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Provides high fidelity alerting.
    • Allows CSOC analysts to perform forensic triage and alert investigations through containment from a single pane of glass.
    • Provides alert telemetry across on-disk and in-memory attacks.
    • Supports many additional 'bolt-on' modules to provide additional alert context or capabilities.
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • The amount of false detections especially the negative ones needed to be reduced.
    • It requires more optimization. It tends to make the PCs slower.
    • It almost doesn't have the ability to heal. This is very important as we need our sensitive data to be recoverable.
    • It doesn't have any free scanning functionality. Our users using personal machines cannot scan in case of an incident. This could be added like Malwarebytes.
    Incentivized
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    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    Trellix (Musarubra US LLC)
    So below is my breakdown, Pro's: Centralized Management, Comprehensive Protection and customization. Con's: Initial cost
    Incentivized
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Trellix (Musarubra US LLC)
    The support of product was very good when we initially implemented the solution. We were getting fats replies and could see the customer approach. After a while the level of support was not following the SLA's and the replies were getting very confusing and late.
    Incentivized
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    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    Trellix (Musarubra US LLC)
    Unlike Trellix Endpoint Security Symantec Endpoint provides less information about events on the user side. Trellix give an opportunity to see information about virus detection on a user machine as quick as it possible, so we were able to catch the signs of virus propagation early and prevent the spread of damage
    Incentivized
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    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    Trellix (Musarubra US LLC)
    • From an auditing standpoint, we can show that our workstations/servers are protected.
    • Even though it cant identify more advanced/targeted malware, it is still good to identify the more obvious malware which occurs daily in my enterprise.
    • Since it can be easily deployed, the products can easily get deployed on all systems in the environment for optimal anti-malware protection.
    Incentivized
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    ScreenShots

    Trellix Endpoint Security ENS Screenshots

    Screenshot of The Monitoring workspace presents actionable endpoint threat detection without the noise.Screenshot of Automatically identify the key findings without requiring manual evaluation of each individual artifact.Screenshot of Visualization displays relationships and speeds analyst understanding.Screenshot of AI-guided investigations automatically provide answers to typical questions asked during a security incident and highlight the most relevant evidence.