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Spiceworks Cloud Help Desk vs. Trend Vision One Endpoint Security

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Trend Vision One Endpoint Security

    Score8.4 out of 10
    N/AThe Trend Vision One Endpoint Security platform provides antivirus and malware detection, and endpoint visibility. The product suite can be extended with associated applications that cover mobile endpoint protection, endpoint encryption, as well as network and server vulnerability protection.

    $26.99

    12 month subscription

    Pricing
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    Trend Micro Vision One Endpoint Security Core - subscription license renewal - 1 device
    $26.99
    12 month subscription
    Trend Micro Vision One - License - 51-250 Users - New Subscription
    $35.99
    12 month subscription
    Trend Micro Vision One Endpoint Security Pro - subscription license - 1 device
    $178.99
    12 month subscription
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    Trend Micro
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    100%
    Would buy again
    10 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    90%
    Implementation went as expected
    9 Answers
    Features
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Trend Vision One Endpoint Security
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Trend Vision One Endpoint Security
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.943 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Trend Vision One Endpoint Security
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    Trend Vision One Endpoint Security
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Trend Vision One Endpoint Security
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Trend Vision One Endpoint Security
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of Spiceworks Cloud Help Desk and Trend Vision One Endpoint Security
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Trend Vision One Endpoint Security
    8.1
    13 Ratings
    5% below category average
    Anti-Exploit Technology00 Ratings7.713 Ratings
    Endpoint Detection and Response (EDR)00 Ratings9.012 Ratings
    Centralized Management00 Ratings8.713 Ratings
    Hybrid Deployment Support00 Ratings8.011 Ratings
    Infection Remediation00 Ratings7.713 Ratings
    Vulnerability Management00 Ratings7.013 Ratings
    Malware Detection00 Ratings9.013 Ratings
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    Help Scout
    Score9.3 out of 10
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    Score9 out of 10
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    LiveAgent
    Score8.8 out of 10
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    Score9.1 out of 10
    Enterprises
    Front
    Score9.2 out of 10
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    Score8.8 out of 10
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    User Ratings
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Likelihood to Recommend
    10.0
    (84 ratings)
    8.0
    (26 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    8.0
    (4 ratings)
    Usability
    9.8
    (10 ratings)
    9.0
    (2 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskTrend Vision One Endpoint Security
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Trend Micro
    Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
    Incentivized
    Read full review
    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Trend Micro
    • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
    • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
    • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Trend Micro
    • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
    Incentivized
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    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Trend Micro
    It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
    Incentivized
    Read full review
    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Trend Micro
    The dashboard is user-friendly and allows for an IT admin to quickly deploy the software. The users do not even notice the program running in the background. From the dashboard the IT department can monitor all the workstations for issues and maintain good health of the network.
    Incentivized
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Trend Micro
    It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
    Incentivized
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    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Trend Micro
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    Trend Micro
    For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
    Read full review
    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    Trend Micro
    • Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
    • While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
    Incentivized
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    ScreenShots

    Trend Vision One Endpoint Security Screenshots

    Screenshot of a Trend Vision One Endpoint Security overviewScreenshot of the antivirus scan options