Spiceworks Help Desk vs. Vivantio
Spiceworks Help Desk vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Spiceworks Help Desk | Vivantio | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | Vivantio | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Spiceworks Help Desk | Vivantio | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Spiceworks Help Desk | Vivantio | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | Vivantio | |
---|---|---|
Likelihood to Recommend | 8.8 (82 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | Vivantio | |
---|---|---|
Likelihood to Recommend | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Pros | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Cons | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Likelihood to Renew | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Usability | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Support Rating | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | Vivantio No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | Vivantio No answers on this topic |
ScreenShots | Vivantio Screenshots |