Likelihood to Recommend Spike makes it simple to remain in touch with your peers and teams. It is simple, and searching for team members in the search tab is quick. Moreover, this tool makes screen sharing easier for presentations. The software is incredibly user-friendly and simple to use. Spike's versatility is enhanced via instant texting through this app. The visual and audio call quality is outstanding. Except for cloud storage, Spike does not connect with other applications. While there is a solid rationale for this, since everything - calendar, notes, tasks, team communication - can be made in the app, it loses some value if you prefer, for example, Microsoft To-Do and OneNote or Google Projects and Keep to organize your tasks and notes. I'd like to see a less costly email, calendar, and contacts-only subscription for solitary users.
Read full review It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening
Read full review Pros There is an uniform experience because it consolidates email accounts. Spike's chat-like interface is its main selling feature. Files may be easily shared by connecting to cloud services. Read full review External channels allow in-office staff a private channel to directly relay messages to customers. Automated notifications through Zoho CRM can be easily triggered. Audio/screen share components offer zoom-quality calling without extraneous setups. Read full review Cons I wish the calendar was more robust and provided a comprehensive look. I'd also want to have multiple windows open. The inability to sync settings across devices. Configuring several devices with the same settings takes effort, particularly when it comes to custom IMAP. Email Signature in HTML is still not taught as the capability, which I'd love to see. Read full review Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working. Read full review Likelihood to Renew Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
Read full review Usability Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
Read full review Support Rating Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Read full review Alternatives Considered The first one to use after google calendar is spike, after all the features that I've already mentioned,like the possibility to send a voice message, videos,photos etc... And the possibility to chat in real time and a good organization and planification and the priority feature is my favorite
Read full review Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app
Read full review Return on Investment However, the app is too tiny to accurately quantify its return on investment (ROI). Multiple times, I've gotten to zero emails in my inbox. It was easy to communicate without exchanging long texts. Read full review Zoho Cliq has facilitated quick & instant communications Better coordination among team members. Better control over the project managed. Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq. Read full review ScreenShots