Splunk Enterprise vs Retrace | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 304 reviews and ratings

Score 7.8 out of 10

Based on 7 reviews and ratings

Feature Rating Comparison

Splunk Enterprise

Retrace

Centralized event and log data collection

Correlation

Event and log normalization

Deployment flexibility

Integration with Identity and Access Management Tools

Custom dashboards and views

Host and network-based intrusion detection

Pros

Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
Common location to go for all logs even if the logs themselves aren't in the same place.
Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).

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Verified User

Engineer in Engineering

Computer Software Company, 201-500 employees

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It combines code profiling with application logger.
It is safe for production usage.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Cons

Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.

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Verified User

Professional in Information Technology

Investment Management Company, 1001-5000 employees

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Need to improve their mobile support
Documentation improvment

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Verified User

Manager in Engineering

Computer Software Company, 1001-5000 employees

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Likelihood to Renew

Splunk Enterprise 10.0

Based on 17 answers

We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.

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Verified User

Consultant in Information Technology

Retail Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

Splunk Enterprise 9.0

Based on 3 answers

You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.

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Kenneth Taitingfong

Splunk Architect / Engineer

CRGT Inc.Information Technology and Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Splunk Enterprise 10.0

Based on 1 answer

When properly setup and configured, Splunk is extremely reliable.

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Verified User

Engineer in Other

Computer Software Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Splunk Enterprise 8.7

Based on 24 answers

Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

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Retrace 7.3

Based on 2 answers

Submitting a ticket to Stackify Retrace support team is very easy and the response is always within a few hours. In case of some serious problems they are able to provide assistance coming directly from one of their developers what decreases significantly the amount of time needed to figure out what is causing the issue.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Implementation Rating

Splunk Enterprise 9.0

Based on 2 answers

Smooth without too many major issues.

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Verified User

Consultant in Information Technology

Transportation/Trucking/Railroad Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Splunk is proving to be a formidable replacement for Qradar, which we had as our previous SIEM. Qradar was powerful, but not easy to customize and quite limited. Splunk is not per se a "SIEM" but it can be in the way you used it. Also there is an Enterprise Security App that is available to buy and sit on top of Splunk, and that will take care of any concerns with needing a full-fledged SIEM. Splunk wins.

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Verified User

Manager in Information Technology

Higher Education Company, 501-1000 employees

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APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.

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Verified User

Employee in Information Technology

Industrial Automation Company, 201-500 employees

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Scalability

Splunk Enterprise 9.1

Based on 1 answer

Splunk can scale in to the petabyte per day range which of course is awesome

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Regional Director

ePlus inc.Information Technology and Services, 501-1000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.

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Verified User

Professional in Professional Services

Information Technology and Services Company, 51-200 employees

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We shorten the time we fix app issues
We spend a lot less time digging through data
We can be proactive and see issues as they are trending before the completely explode
I have APM on all production servers so I can catch issues as they happen
I no longer get 2000 email on an issue but rather one full of data

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Verified User

Manager in Engineering

Computer Software Company, 1001-5000 employees

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Screenshots

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See All (7) Retrace Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Splunk Enterprise Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Retrace Editions & Modules

Edition

Essentials	$99¹
Standard	249+²
Enterprise	Custom³

up to 3 servers, 500,000 traces, and 1,000,000 logs
2,000,000+ traces and 5,000,000+ logs
Customer number of traces and logs

Additional Pricing Details

Pricing is based on trace and log usage.

Rating Summary

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

Splunk Enterprise

Retrace

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