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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Splunk IT Service Intelligence (ITSI)

    Score8.6 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A

    Spotlight

    Score8 out of 10
    N/ASpotlight from Quest Software is a database performance monitoring option.N/A
    Pricing
    Splunk IT Service Intelligence (ITSI)Spotlight
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Splunk IT Service Intelligence (ITSI)Spotlight
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Splunk IT Service Intelligence (ITSI)Spotlight
    Considered Both Products
    Cisco
    No answer on this topic
    Quest Software
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    24 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    15 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    20 Answers
    No answers on this topic
    Features
    Splunk IT Service Intelligence (ITSI)Spotlight
    SQL Performance Monitoring
    Comparison of SQL Performance Monitoring features of Splunk IT Service Intelligence (ITSI) and Spotlight
    Feature
    Splunk IT Service Intelligence (ITSI)
    -
    Ratings
    Spotlight
    7.7
    3 Ratings
    6% below category average
    Performance dashboard00 Ratings8.83 Ratings
    Intelligent alerting00 Ratings8.03 Ratings
    Top SQL00 Ratings6.62 Ratings
    Historical trend data00 Ratings8.02 Ratings
    Virtualization support00 Ratings7.02 Ratings
    Best Alternatives
    Splunk IT Service Intelligence (ITSI)Spotlight
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    SolarWinds SQL Sentry
    Score10 out of 10
    Enterprises
    DX Spectrum
    Score7 out of 10
    SolarWinds SQL Sentry
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Splunk IT Service Intelligence (ITSI)Spotlight
    Likelihood to Recommend
    10.0
    (28 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.9
    (2 ratings)
    8.8
    (2 ratings)
    User Testimonials
    Splunk IT Service Intelligence (ITSI)Spotlight
    Likelihood to Recommend
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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    Quest Software
    Spotlight’s ability to consolidate data from various entities and provide insightful reports is highly beneficial. It streamlines financial reporting, allowing professionals to focus on advisory services and strategic decision-making.Small businesses, nonprofits, and organizations that need regular board packs or executive summaries find Spotlight useful. Less Appropriate: Certain industries (e.g., specialized manufacturing, healthcare, or research) have unique reporting needs. Spotlight’s generic templates may not cover all industry-specific metrics or compliance requirements.
    Incentivized
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    Pros
    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
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    Quest Software
    • Great SQL server monitoring
    • Rewind and playback of previous times
    Incentivized
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    Cons
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
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    Quest Software
    • My only complaint was the cost.
    Incentivized
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    Likelihood to Renew
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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    Quest Software
    No answers on this topic
    Usability
    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
    Read full review
    Quest Software
    the platform offers a clean, easy to use interface. You can customize reports and dashboard. Integration is also pretty good, you can integrate to Xero, QBO and MYOB and excel spreadsheets. It also offers very broad supporting documents and webinars. There are only two downside of Spotlight; learning curve (it could be a bit difficult at the beginning to learn the system) and price point (For small businesses, Spotlight Reporting can be seen as relatively expensive compared to other reporting tools)
    Incentivized
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    Support Rating
    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Quest Software
    I've never had to contact support, as of yet I have had no issues or problems with the tool. This is after 5 years of use.
    Incentivized
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    Alternatives Considered
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
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    Quest Software
    I think Dell is better with its dashboard and ease of use, but SQL Sentry is better at customization. We used Spotlight at my previous company, and SQLSentry at my current company.
    Incentivized
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    Return on Investment
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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    Quest Software
    • Spotlight is reasonably inexpensive, and any one of the multiple things we use it for more than justifies the cost.
    Incentivized
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    ScreenShots