Sprinklr Service vs. Vivantio
Sprinklr Service vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service β Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view andβ¦ | $249 per month per seat | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Sprinklr Service | Vivantio | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Omnichannel Automation, AI and Insights Reporting | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Sprinklr Service | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Sprinklr Service | Vivantio | |
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Small Businesses | CloudTalk ScoreΒ 9.5Β outΒ ofΒ 10 | Agiloft Flexible Service Desk Suite ScoreΒ 9.0Β outΒ ofΒ 10 |
Medium-sized Companies | Bright Pattern Contact Center ScoreΒ 10.0Β outΒ ofΒ 10 | Agiloft Flexible Service Desk Suite ScoreΒ 9.0Β outΒ ofΒ 10 |
Enterprises | Google Cloud Contact Center AI ScoreΒ 8.9Β outΒ ofΒ 10 | Salesforce Service Cloud ScoreΒ 8.7Β outΒ ofΒ 10 |
All Alternatives | View all alternatives | View all alternatives |
Sprinklr Service | Vivantio | |
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Likelihood to Recommend | 8.5 (25 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (7 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | - (0 ratings) |
Availability | 9.9 (3 ratings) | - (0 ratings) |
Performance | 9.9 (3 ratings) | - (0 ratings) |
Support Rating | 9.1 (10 ratings) | - (0 ratings) |
In-Person Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Sprinklr Service | Vivantio | |
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Likelihood to Recommend | Sprinklr | Vivantio No answers on this topic |
Pros | Sprinklr | Vivantio No answers on this topic |
Cons | Sprinklr | Vivantio No answers on this topic |
Likelihood to Renew | Sprinklr | Vivantio No answers on this topic |
Usability | Sprinklr | Vivantio No answers on this topic |
Reliability and Availability | Sprinklr | Vivantio No answers on this topic |
Performance | Sprinklr | Vivantio No answers on this topic |
Support Rating | Sprinklr | Vivantio No answers on this topic |
In-Person Training | Sprinklr | Vivantio No answers on this topic |
Implementation Rating | Sprinklr | Vivantio No answers on this topic |
Alternatives Considered | Sprinklr | Vivantio No answers on this topic |
Return on Investment | Sprinklr | Vivantio No answers on this topic |
ScreenShots | Vivantio Screenshots |