SPS Commerce vs. bTrade TDXchange

When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's a great product, works very well. Very reliable, secure and easy to use. We're not a large company and don't have big IT staff so the product is very good for companies like ours. Also bTrade support are great! They really help us whenever we have issues or need some additional information.

• We can easily create and send order confirmations.
• We respond to the corresponding receiving departments with timely and accurate ASN's.
• Once the order has shipped, customer service utilizes the invoicing function.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reporting
• Auditing
• Ease of use and onboarding
• Stability
• Cost Reduction for hardware requirements

• We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
• Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
• We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The product performs flawlessly and meets all our expectations.

If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.

Great product and great support and they listen to our feedback on the features!

The bTrade TDXchange User Interface is great! It is very intuitive, and easy to navigate. The reporting capabilities are truly invaluable.

Never crashed on us or had issue but that's no surprise, it's used by many companies over the years and bugs were fixed before we got the product.

bTrade TDXchange is very fast and no impact to our other systems.

Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have only had to engage bTrade TDXchange’s technical support team a few times, but it has always been a great experience. They are U.S. based and very responsive. We even provided feedback shortly after implementation and they put our recommendation into the next release (or the one after that…I forget exactly).

It literally took a few minutes to install bTrade TDXchange and then with bTrade's documentation we were able to do all the initial setup in under an hour.

In my opinion, SPS Commerce is the bottom out of all three provided here. I think, essentially, if you are looking to be hands off and only oboard on setup and don't plan on growing your business and want to not understand anything about EDI and how it affects your company, SPS Commerce is a fine choice. Just if you want to do anything beyond that, I believe you are going to have the worst time.

We chose bTrade TDXchange over MoveIT for its superior security features, seamless integration capabilities, and user-friendly interface

So far we only have one instance in Prod and one in DR, however a single instance can handle many files because of it's good design.

• I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
• The interface is simple and easy to understand and use, so it saved time when preparing shipments.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• bTrade TDXchange enabled us to develop and manage a cost-effective solution for our logistics client, efficiently handling worldwide shipments.