Squadcast vs. xMatters

We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.

Incentivized

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming

Incentivized

• Allows you to configure monitoring on events across the enterprise
• Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
• Provides integrations into the systems that you use on a daily basis
• Has a very easy to use online interface that comes with little to no learning curve

Incentivized

• Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
• Automated incident communication about critical system outages based on alerts received in the system.
• Automated on-call roster and notification deliveries to SME.

Incentivized

• Can be costly depending on how deep your budget is!
• Support is not always the best

Incentivized

• While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.

Incentivized

xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.

Incentivized

xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.

Incentivized

Squadcast is a much more user friendly product that works with multiple platforms and tools. I can't say this easily for the other tools that I've used

Incentivized

xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.

Incentivized

• Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
• Squadcast has created an increased awareness among teams in the enterprise of services and processes.

Incentivized

• Quicker response times for on-call personnel.
• Managers are able to pull reports faster for any incidents escalated to their team.
• When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.

Incentivized